My wife, son and I stayed in the Radisson Blu Durham last weekend. The hotel itself is attractive and modern. The setting is spectacular, on a ebnd on the river ovelooked by the cathedral and castle. The place was very clean and fresh. All good so far. However we had a very poor experience in the expensively priced restaurant.
When we arrived there is was only half full so we did not anticipate any problems. However, having ordered we waited a full forty minutes for our meal without a word from the obviously harassed staff. During that time we heard plates crashing to the floor 3 times! When we eventually managed to get the attention of a staff member our meals magically arrived within seconds but without a word of apology or explanation - they had obviously been sitting forgotten under a heat lamp. All 3 of us had chosen medium steaks - 2 were of poor standard , the third was overdone, as tough as leather and inedible.
We complained and the waitress advised us we would not be charged for the worst one.
I was prepared to put this down to experience but when I was checking out I was asked how we had enjoyed our stay. When I responded that it was a nice hotel but that our experience had been marred by the restaurant debacle the receptionist insisted on involving the duty manager. He duly arrived and agreed that mine had not been the only complaint, acknowledged that the kitchen had not been particularly busy but said they "had suffered a bit of a meltdown in the kitchen" and that there was to be an enquiry that day. He undertook to come back to me promptly regarding my complaint.
That in itself has become my main gripe - no communication has since been received. I find that very disappointing and a little worrying as I am booked into the Radisson Blu in Copenhagen next weekend!
Lastly having paid over £100.00 per night for room only accomodation I have to say its a bit of a rip off for the hotel to charge £6.50 on top for guests to use their own car park!
- Official Description (provided by the hotel):
- Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more less
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- Also Known As:
- Radisson Blu Hotel, Durham Hotel Durham
- Radisson Durham