First the positive. Modern immaculate hotel in a great location with fantastic views over the river and cathedral and only 5 minutes walk to the City. Spacious rooms with fridge, aircon, safe and good sized bathroom. Excellent gym and pool.
If I had not chosen to have breakfast in the restaurant the hotel deserves a rating of 4 stars. However, I am still angry at the breakfast service provided which is the worst I have experienced anywhere in the UK. Breakfast at the weekend is served until 12 noon and I appreciated that. I went to the restaurant at around 11.30 at a time when the restaurant was not busy.
On two occasions I was taken to an unmade table and cutlery was brought. I was told to ask for tea or coffee. Why? Am I being unreasonable in expecting to be served in a four star hotel? There were around four members of staff on duty. I was ignored for at least 5 minutes and then had to get up from my seat to ask. When the coffee arrived there was no cup on my table so I had to ask for that and when the cup arrived there was no teaspoon so I had to ask for that as well.
The staff were unfriendly and unhelpful with a couldn't care less attitude. I do not blame them but I do blame the management for recruiting such low calibre, useless people who seemed to be out of place in their surroundings and probably more suited to serving in a low class cafeteria. If you cannot be nice to people, anticipate their needs and have attention to detail then don't work in the hospitality business.
- Official Description (provided by the hotel):
- Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometers away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more less
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- Also Known As:
- Radisson Blu Hotel, Durham Hotel Durham
- Radisson Durham