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“A very good, well equipped hotel” 4 of 5 bubbles
Review of Radisson Blu Hotel Durham

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Radisson Blu Hotel Durham
Ranked #7 of 19 Hotels in Durham
Salford, United Kingdom
Level Contributor
61 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A very good, well equipped hotel”
4 of 5 bubbles Reviewed 14 February 2014

I stayed here for one night on business. I received a very warm, friendly, polite and efficient welcome from staff at check in. My room was spacious and well equipped, benefitting from a large bed and a good level of standard equipment (including a fridge). Robust WiFi was included in the cost of the room. There were some very minor niggles with an otherwise very good room - for example, the bed linen was marked with what looked like a coffe spill and the bathroom was showing signs of wear and tear, with 'tired' grouting round the tiles that needed replacing. I found it difficult to get the temperature of the room right with the heating controls. Overall, however, I found this to be a very good, well equipped, comfortable, quiet and well run hotel - one that I would certainly use again.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 17 February 2014
Thank you for your review of the hotel.
I hope that next time you stay we can turn your 4 stars into 5!
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (539)
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rickmansworth
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

I chose to stay here because i had been there during the day for a work event.

The reception staff , are friendly and very efficient , and if a queue forms , more staff just seem to appear !!.

The room was very quite, and the heating and ventilation could be adjusted so there was none of the usual "hotel stuffy box syndrome ".

wardrobe space had plenty of hangers ( other hotels take note !!!) tea/coffe and a nespresso machine .
plenty of space to work , and an additional chair, , and if all lights turned on no need for miners lamp , as in many hotels.

bathroom was excellent and shower easy to use .

restaurant was also very good, with a good range of dishes very reasonable priced, and a wine list that matched and reprinted good value for money.

Breakfast again met the same very high standard ,

every member of staff i encountered was pliant and efficient , and appeared to enjoy working there,

there are many business centric hotels whose managers should stay here to see how its done,

In the words of the ex governor of California " I 'll be back !)

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank don m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 14 February 2014
Thank you for the 5 star review of the hotel!
I am pleased that you enjoyed all that we have to offer here abd in the words of that ex-governor fellow "hasta la vista baby"
Hope to see you very soon
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MANCHESTER
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

Stayed here on the weekend for my fiancées birthday. From Start to finish the staff at this hotel were excellent. Really pleasant and friendly atmosphere.
Stephanie the Reservation and Group Accommodation Co-Ordinator looked after the booking and I appreciate all her assistance in the booking and for the lovely room.
If your staying in Durham then this place is highly recommended

Breakfast was incredible, so much food available.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZJET123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 14 February 2014
Thank you for the 5 star review of the hotel.
I will pass your positive comments onto Steph!
I look forwards to seeing you again soon.
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
1 review
5 of 5 bubbles Reviewed 10 February 2014

The room was comfortable and quiet so had a good night's sleep. The en suite had a bath which I liked. The breakfast was good and we had an enjoyable bar meal one evening. The hotel is within walking distance of the city but up flights of steps so you need to be relatively fit. In fact there are a lot of steep,cobbled streets in Durham. The staff are friendly and very helpful. There are a lot of facilities which we didn't have time to use as we found so many things to do in the city. It would be great if you had children with you.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 12 February 2014
Thanks for the review.
I am glad that you found the hotel comfortable and you enjoyed our fabulous city!
I hope to welcome you to the hotel again soon
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

Top hotel great staff delicious food excellent location. What more do you need? The hotel recommended an Indian restaurant called Shaheens whic turned out to be first class.
Well done to all at the Radisson Blu Durham.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LastChoiceHolidays13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 12 February 2014
Thanks for the review.
I am glad that we met all your expectations!
See you soon
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hebburn, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 February 2014

Me and my partner use the hotel on a regular basis for weekends away. This time we came with a friends. We frequented the local square, and the hotel bar etc.. Our stay was excellent, first class service and we'll be coming again for another stay

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 12 February 2014
Thank you for taking the time to review the hotel.
I hope to see you again soon.
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 February 2014

Following our recent stay I would like to make a formal complaint regarding one of your bar staff.
This is our 2nd time visiting the hotel and on both occasions we have experienced this rude, abrupt mam who appears to have zero people or customer service skill!
After out 2nd visit this weekend I feel very strongly that this man has tarnished our visit and would certainly put us off visiting again!
He worked on the main bar in reception and had 'teddie' on name badge.
He was so pompous and full of himself it was almost like it was an I hardship for him to serve us, that is once we eventually did get served when he wasn't to busy flitting around talking down to the other wait staff.
This arrogant little man needs taking down a peg or two before he really drives all of your customers away.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Familyfamilyfamilyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this review, 12 February 2014
Thank you for your review and your e-mail to me personally.
I do hope this does not deter you from returning to the hotel.
Regards
Neal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Durham

Property: Radisson Blu Hotel Durham
Address: Frankland Lane, Durham DH1 5TL, England
Phone Number:
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durham
#2 Business Hotel in Durham
#3 Luxury Hotel in Durham
#4 Family Hotel in Durham
#4 Romantic Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Blu Hotel Durham 4*
Number of rooms: 207
Official Description (provided by the hotel):
Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometers away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more   less 
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Also Known As:
Radisson Blu Hotel, Durham Hotel Durham
Radisson Durham

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