Booked an executive double for 1 night and while I was happy with many of the add ons that you don't get with standard rooms, some of the basic requirements were sadly lacking.
The Espresso machine in the room was a pleasant surprise but the thick layer of dust that surrounded it certainly wasn't. The scuff marks all over the skirting board are easily removable with Miraclean sponges (other brands are available) and a little elbow grease. The advertised mini bar was empty but would still have provided a suitable cooling agent for our bottle of Moscatel had it actually worked. The ice machines on the first and second floors (we didn't check other floors) were also out of order although ice was available via the 'one touch' service.
The Spa was lovely and the swimming pool a good size but being first ones into the sauna at 8.00am on the Sunday morning allowed to see the poor standard of cleaning with dirt and smears all over the door.
A room with a river view would have been nice but at least our car park view allowed us to view the feeding antics of the local, perhaps even resident, hens and rooster.
The 90 minute free bar on Saturday night was exactly as advertised with bottled beer (only lager), wines and soft drinks. Don't expect to be able to order your favourite Chablis or Merlot though, it's red, white or rose. Despite staff not being too busy, not a single glass or bottle was removed from any of the tables until the service ended resulting in new arrivals to the bar being unsure whether or not tables had been vacated.
Generally though, the staff were a real positive. Reception, Spa and Dining Room staff were all friendly and helpful. Our gripes on departure were noted and apologies issued.
The breakfast was exceptional with a vast array of options and pretty much everything except haggis. There were also some cooked to order items and I can highly recommend the haddock and poached eggs and waffle with syrup.
The dinner menu was Italian but as a bit of a foodie, I wasn't impressed so ate elsewhere.
The room was huge and included bath robes, slippers, newspaper, wine and water glasses, magnified shaving mirror, bath sheets, not just towels, unlimited free wi-fi, bath and shower and safe but sadly no biscuits on the tea tray, only one bottle of water between two and two comfortable but single beds pushed together instead of the advertised double.
A good night's sleep was had with little noise apart from the aforementioned rooster at 4.00am but it didn't keep me awake.
Overall the visit was very enjoyable but it wasn't great value for money. I could be tempted back but I would definitely shop around first. Definitely more attention to detail is needed.
- Official Description (provided by the hotel):
- Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more less
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- Also Known As:
- Radisson Blu Hotel, Durham Hotel Durham
- Radisson Durham