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“The staff were what made it.”

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Radisson Blu Hotel Durham
Ranked #6 of 18 Hotels in Durham
Certificate of Excellence
Reviewed 4 March 2014

I stayed here at the end of February/beginning of March and it was great. The location was really handy for the town centre (10 mins) and the station (15 mins). Be aware that the station is at the top of a big hill and which is not obvious if you navigate via google maps.
The room was clean and tidy and well equipped but what made my stay there was the staff.
From the chatty fella at the bar on friday to the receptionists who helped me out with taxis and printing my boarding pass they could not have done more.

Couple of tips, the hydro power thingy on the river sounds like a waterfall if you open your window which is cool but if that is not your thing then the air con works well.
Try the Chinese in the town centre called woksupp. Cheap, fast and fresh.

Room Tip: All pretty quiet because of the location. Go for the front if you want to hear the river when you o...
See more room tips
  • Stayed: February 2014, travelled solo
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Thank gumpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 6 March 2014

Thank you for your 5 star review of the hotel
I am pleased that the staff here managed to exceed your expectations and I hope that next time you are in the area you will stay with us again.#
Regards
Neal

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1,631 - 1,637 of 2,691 reviews

Reviewed 3 March 2014

The hotel was located near the river,a Really pleasant stay, ambiance was great, the staff were very friendly and helpful. The room was very well equipped, bed was extremely comfortable, delicious food served in the Filini restaurant. The leisure facilities looked amazing

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Radisson Blu Hotels
Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 6 March 2014

Thank you for your 5 star review of the hotel.
I am delighted that you had a great stay with us and I look forwards to welcoming you back again soon
Regards
Neal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

Found the staff very friendly and helpful. The room was a good size and well furnished. Ensuite good, with good shower. The breakfast was excellent and staff were efficient. Nice position next to the river and easy access into Durham. You do need to be active though as there is a climb up to the town centre.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Radisson Blu Hotels
Thank Tricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 6 March 2014

Thank you for the review of the hotel.
I am pleased that you had a good stay with us.
Just to let you know that there is a bus that goes into the marketplace and the cathedral so you dont have to worry about the incline
Regards
Neal

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Reviewed 2 March 2014

Went for our silver wedding. Unknown to us family notified hotel. On arrival we were upgraded to. Business class room and had wine and some strawberries courtesy of hotel staff. Breakfast super, staff very attentive and they were very busy but so customer focused. Pool area good as well. Thank you radisson blu for a fantastic stay. Front desk staff take a bow your introduction to the hotel was superb.

Stayed: February 2014, travelled as a couple
Thank ScotlandFartravelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 3 March 2014

Thank you for your 5 star review of the hotel.
Congratulations on your silver wedding aniversary and I hope that we can welcome you through the doors for many anniversaries to come.
Regards
Neal

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Reviewed 28 February 2014

During our stay the staff were very friendly and helpful, the pool area was nice and clean. The breakfast was lovely and the waiting staff very helpful. The hotel is within easy walking distance to the City Centre. Would stay here again.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Radisson Blu Hotels
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 3 March 2014

Thank you for your 5 star review of the hotel.
I hope we dont have to wait for next valentines to welcome you back!!!
Regards
Neal

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Reviewed 28 February 2014

My partner treated me to a weekend away in Durham bought as a Christmas present Id been looking forward to it for a couple of months. Very pleased with the room, decor and aspect all very nice, bed was comfortable but being two singles pushed together the inevitable dip in the middle was a bit of a bug bare. However not the end of the world, and the room was both clean, a decent size and well equiped, perfect base for a stay in this small and historic city. Close to the centre and the convenience of the footbridge across the river and directly into the centre was all very positive. Where the hotel let themselves down was the breakfast, for such a large chain hotel to get it so wrong was beyond me, the hot buffet style would have been fine used to facing this in most hotels these days but the clue is in the name 'Hot' Buffet....at best it was luke warm, the mushrooms didnt look like they had seen any kind of cooking pot and the egg ordering system was just daft! staff on the floor seemed to be content cleaning tables and avoiding eye contact as that might mean they have to do something like serve your coffee or attend to that stupid egg ordering process. Anyway towards the end of of our breakfast on the second day, my girlfriend, not backward at coming forward, excused herself from the table and went to see the duty manager to complain....only to be told "mmhh your not the first to say its not so warm..." give me strength why oh why havent you done something about it then??!!?? Shame this took the shine off the experience, other than that, nice well apointed hotel, nice facilities, nice rooms, good location.

  • Stayed: February 2014, travelled as a couple
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Thank Sjb110869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 3 March 2014

Thank you for your review of the hotel and I can only hope that next time you stay we manage to exceed your expectations in regards to our cooked breakfast.
Regards
Neal

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Reviewed 25 February 2014

Stayed here as a night away with friends. Fast and friendly service from the check-in staff, our room was very clean with everything we expected and there was an excellent breakfast served in the morning. Will definitely be back!

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Radisson Blu Hotels
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHollowayGM, General Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 26 February 2014

Thanks for the review and I am glad you enjoyed our fast and friendly service!
Look forwards to seeing you in the hotel again soon.
Regards
Neal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Durham

Address: Frankland Lane, Durham DH1 5TL, England
Phone Number:
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Durham
#2 Spa Hotel in Durham
#3 Luxury Hotel in Durham
#4 Romantic Hotel in Durham
Price Range: £76 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel Durham 4*
Number of rooms: 207
Official Description (provided by the hotel):
Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more   less 
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Also Known As:
Radisson Blu Hotel, Durham Hotel Durham
Radisson Durham

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