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“Radisson to the rescue!”

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Radisson Blu Hotel Durham
Ranked #6 of 18 Hotels in Durham
Certificate of Excellence
Reviewed 6 July 2014

I had been let down late at night by the Travelodge who had given away a room I had booked and paid for. I was worried I would be unable to find anywhere else, given that it was one of the busiest nights of the year in Durham. Radisson miraculously had a room! It was of the highest standard, as was the bathroom. The reception staff were excellent. Parking was easy. No noise whatsoever could be heard from the room. Air conditioning fabulous. What a wonderful hotel! Would love to stay again and would recommend without hesitation. Thanks so much.

  • Stayed: July 2014, travelled with family
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Thank CrasterWombat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 19 July 2014

Thank you for your excellent review of the hotel
I'm delighted we were able to rescue you and hope you can come back and visit us soon (hopefully without the missing room dramatics!)
Kind Regards,
Louise

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1,478 - 1,484 of 2,669 reviews

Reviewed 4 July 2014

Good location, but was allocated under-furnished room with totally inadequate bathroom. Internet access was very limited during stay and very little 3G coverage in the area. so could not download newspapers and hotel did not have a shop

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Radisson Blu Hotels
2  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 19 July 2014

Thank you for your review of the hotel
I am sorry you didn't enjoy your stay with us and that the rooms were not to your liking. I hope that upon your next visit we can exceed your expectations.
Kind Regards,
Louise

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Reviewed 2 July 2014

I had a one-night stay here. The reception staff were excellent and very helpfull. My room was quite large, clean and very comfortable. Breakfast offered a good range and the quality was high (except for the coffee, of course, but I have come to expect that from UK hotels). The hotel is only 5 minutes walk from the city centre. I would definitely use this hotel again.

  • Stayed: June 2014, travelled on business
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 19 July 2014

Thank you for reviewing the hotel
I'm pleased you enjoyed your stay over all but apologies that we couldn't meet your high coffee expectations. Italy spoils us coffee drinkers, I quite agree!
Kind Regards,
Louise

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Reviewed 1 July 2014

The Radisson it's self is a lovely modern hotel, but we would not recommend a meal here at all, the food is a poor standard for the prices they charge.
We came in a party of 7 in April 2014 including family from Canada, we thought it would be a nice venue for our final farewell party. Out of the 7 meals 5 were really poor, the 3 lamb dishes was very tough and the "2 young chicken meals" were beyond a joke never seen anything like it, so tiny and greasy, (we got a refund on them). The kitchen food certainly needs a shake up. We have several other friends who have visited for staff nights out etc. and none I have spoke to would go back for a meal.
On the staff review we found them all very sociable and helpful.

  • Stayed: April 2014, travelled with family
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3  Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 19 July 2014

Thank you for your review
I apologise that were unsatisfied with the food in the Filini restaurant, however please be assured that all of your feedback has been taken on board and hopefully by your next visit we can exceed your expectations in that area!
Kind Regards,
Louise

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Reviewed 30 June 2014

Stayed here the night before the University open day with my daughter. Nice convenient location a short walk from the train station and overlooking the water. There is a lot of building work and redevelopment going on opposite. Will be nice when it is finished. Only a ten minute walk into the town. Very pleasant.
We had a Business Class deal. Free drinks before we went out for dinner and breakfast included. Very reasonable. The breakfast was decent. Poached eggs to order and the rest it all good.
All the staff we met were friendly and efficient.

Stayed: June 2014, travelled with family
Thank DdB1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 12 July 2014

Thank you for taking the time to review the hotel
I'm happy you enjoyed your stay and hope everything at the Open Day worked out for your daughter. Hopefully Durham won her over and we'll be seeing a lot more of you over the next 3 years!
Kind Regards,
Louise

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Reviewed 30 June 2014

We stayed here to attend our friends wedding reception along with several more members of the wedding party. The check in staff were very friendly and helpful. Our room was at the back of the hotel so no river views but it was very large with a 6 foot bed and plenty of room for a settee as well. Everything was spotless and we especially liked the underfloor heating in the bathroom. The meal at the wedding reception was lovely as was the evening buffet. The service at the meal was very efficient but we felt the evening staff were a bit over zealous. Sometimes we had barely finished a drink when the glass was removed. On one occasion plates were removed before we had finished our last mouthful of food.
Breakfast was a buffet, the food was plentiful and there were plenty of choices for all tastes. It is served until 12 o'clock
at weekends if you wanted a long lie in. The room was large enough for lots of the wedding party to sit at tables near to each other which was lovely. The thing which struck us as a bit strange was that coffee was served to us at our table but if you wanted tea you had to go and get it yourself.
Over all a lovely hotel right on the river and with easy access to the town centre.

Room Tip: We think all the rooms would be excellent, having seen some our friends rooms as well but a river vi...
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  • Stayed: June 2014, travelled as a couple
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Thank MaryH938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 12 July 2014

Thank you for your review.
I'm delighted you enjoyed your time with us and glad that the wedding was a success overall. I apologise if the evening staff were a bit over-efficient with the clearing of plates but hope it didn't hinder your experience too much. I hope you'll come back and visit us again the next time you're in the area!
Kind Regards,
Louise

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Reviewed 30 June 2014

Stayed for a night in the Radisson Blu when came up to bring son's possessions back from uni. Hotel was excellent. Brilliant location for historic centre of Durham and staff were friendly and helpful. We have stayed here every time we came up from London (the drive is too long to do there and back in a day) and it has always been great.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Radisson Blu Hotels
1  Thank Maggeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this reviewResponded 12 July 2014

Thank you for your review. I'm delighted you enjoyed your stays with us and hope you'll visit again soon!
Kind Regards,
Louise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Durham

Address: Frankland Lane, Durham DH1 5TL, England
Phone Number:
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durham
#2 Business Hotel in Durham
#3 Luxury Hotel in Durham
#4 Romantic Hotel in Durham
#4 Family Hotel in Durham
Price Range: £79 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel Durham 4*
Number of rooms: 207
Official Description (provided by the hotel):
Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more   less 
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Also Known As:
Radisson Blu Hotel, Durham Hotel Durham
Radisson Durham

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