We stayed at this hotel recently for four nights as part of a Saga holiday, certainly worthy of its four stars and we would happily return, but only for B&B. The reception staff were friendly, as were everyone we came across. We knew about the car parking fee but thought £7 a night a bit steep but the hotel is within minutes of the city centre. On balance I thought free WiFi compensated for the parking.
Our room was at the back, overlooking the car park, though sitting in a chair or lying in bed all we could see was a green hillside with groups of trees so not a problem for us. The room was large enough for our needs, clean as was the bathroom with a good range of toiletries and a good shower over the bath.
In extremely hot weather (unusual for the North East) the air con worked for us.
The breakfast buffet was amongst the best we’ve come across, plenty of staff who were so helpful. Poached eggs, etc., could be ordered and that service (I didn’t use it) appeared to be quick.
The hotel has a spa but we didn’t get time to use it, so can’t comment.
There were a few niggles early on as neither of our key cards worked initially, but worse was to come. Just before 10 pm reception rang to say my credit card needed scanning to cover the £4.50 glass of wine I’d had with our meal. This is the card I’d passed over when signing in to agree the £28 charge for the car park. As we were booked in for four nights with a group I couldn’t see a problem. In hindsight I’d should’ve said ‘no’ and left it until morning. Hey ho.
For us the non-slip bath wasn’t but upon request we got a security mat. There was a stainless steel grab rail screwed to the wall and also two either side of the bath that after a shower didn’t give a good grip. One of our group did slip in her bath and hurt her back.
The main problem we had was with our evening meals. Now as a group I don’t expect to eat off of the main restaurant menu but some of the starters and mains were dire. Some of that may have been Saga trying to drive down their costs (recently the Directors awarded themselves a bunch of free shares) so I will be taking that up with them as well.
However, if I’m given a menu that includes, “Classic Caesar Salad” I don’t expect a dish that includes supermarket sliced bread cut in pieces. Crutons should be crunchy as should lettuce, not limp lettuce with a grating of cheese and a couple of stripes of a yellow substance for a dressing. At least one of our party had no dressing at all.
The numerous complaints about that dish were immediate. Our mood was not helped by the chef sending back a message saying he was very sorry but as it wasn’t a dish from the standard menu he didn’t keep the ingredients in stock. Apart from anything else, that was just fobbing us of and an insult to our intelligence. I suggest the chef pays a visit to Cafe Rocco in Sunderland where my wife had a superb caesar salad that lunch time for £2.90.
Steak and ale pie - a mess of potage (to put it politely) ‘topped’ by a piece of puff pastry that I doubt was larger than three inches square. We were in the North East where everyone knows how to do pies - try the New Malton in the centre of Malton, North Yorkshire.
The ‘mustard crushed potatoes’ that arrived was unpeeled potato mash with lumps.
In summary, I’d recommend this hotel particularly to anyone who wants to have easy access to Durham, there’s a footbridge opposite the hotel leading to a lift from another car park taking pedestrian’s to Millennium Square. It’s well worth it’s four stars, we found all the staff friendly and helpful, the breakfasts were excellent, but I suggest finding somewhere else if you want an evening meal.
That may seem an unfair comment as we didn’t eat from the main menu (it’s an Italian restaurant) but chef, who is prepared to offer such a pathetic excuse, whilst at the same time sending out every evening portions of pasta that were always dry, is so far up himself that he’s probably suffering with tonsillitis, doesn’t deserve anyone’s custom. It's for that reason, and the credit card problem I've only rated it three star.
- Official Description (provided by the hotel):
- Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Rezidor, Odigeo, Priceline, Ebookers, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Radisson Blu Hotel Durham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Blu Hotel, Durham Hotel Durham
- Radisson Durham