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Radisson Blu Hotel Durham
Ranked #7 of 19 Hotels in Durham
Somerset
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Recommended, but ...”
3 of 5 bubbles Reviewed 2 August 2014

We stayed at this hotel recently for four nights as part of a Saga holiday, certainly worthy of its four stars and we would happily return, but only for B&B. The reception staff were friendly, as were everyone we came across. We knew about the car parking fee but thought £7 a night a bit steep but the hotel is within minutes of the city centre. On balance I thought free WiFi compensated for the parking.

Our room was at the back, overlooking the car park, though sitting in a chair or lying in bed all we could see was a green hillside with groups of trees so not a problem for us. The room was large enough for our needs, clean as was the bathroom with a good range of toiletries and a good shower over the bath.

In extremely hot weather (unusual for the North East) the air con worked for us.

The breakfast buffet was amongst the best we’ve come across, plenty of staff who were so helpful. Poached eggs, etc., could be ordered and that service (I didn’t use it) appeared to be quick.

The hotel has a spa but we didn’t get time to use it, so can’t comment.

There were a few niggles early on as neither of our key cards worked initially, but worse was to come. Just before 10 pm reception rang to say my credit card needed scanning to cover the £4.50 glass of wine I’d had with our meal. This is the card I’d passed over when signing in to agree the £28 charge for the car park. As we were booked in for four nights with a group I couldn’t see a problem. In hindsight I’d should’ve said ‘no’ and left it until morning. Hey ho.

For us the non-slip bath wasn’t but upon request we got a security mat. There was a stainless steel grab rail screwed to the wall and also two either side of the bath that after a shower didn’t give a good grip. One of our group did slip in her bath and hurt her back.

The main problem we had was with our evening meals. Now as a group I don’t expect to eat off of the main restaurant menu but some of the starters and mains were dire. Some of that may have been Saga trying to drive down their costs (recently the Directors awarded themselves a bunch of free shares) so I will be taking that up with them as well.

However, if I’m given a menu that includes, “Classic Caesar Salad” I don’t expect a dish that includes supermarket sliced bread cut in pieces. Crutons should be crunchy as should lettuce, not limp lettuce with a grating of cheese and a couple of stripes of a yellow substance for a dressing. At least one of our party had no dressing at all.

The numerous complaints about that dish were immediate. Our mood was not helped by the chef sending back a message saying he was very sorry but as it wasn’t a dish from the standard menu he didn’t keep the ingredients in stock. Apart from anything else, that was just fobbing us of and an insult to our intelligence. I suggest the chef pays a visit to Cafe Rocco in Sunderland where my wife had a superb caesar salad that lunch time for £2.90.

Steak and ale pie - a mess of potage (to put it politely) ‘topped’ by a piece of puff pastry that I doubt was larger than three inches square. We were in the North East where everyone knows how to do pies - try the New Malton in the centre of Malton, North Yorkshire.

The ‘mustard crushed potatoes’ that arrived was unpeeled potato mash with lumps.

In summary, I’d recommend this hotel particularly to anyone who wants to have easy access to Durham, there’s a footbridge opposite the hotel leading to a lift from another car park taking pedestrian’s to Millennium Square. It’s well worth it’s four stars, we found all the staff friendly and helpful, the breakfasts were excellent, but I suggest finding somewhere else if you want an evening meal.

That may seem an unfair comment as we didn’t eat from the main menu (it’s an Italian restaurant) but chef, who is prepared to offer such a pathetic excuse, whilst at the same time sending out every evening portions of pasta that were always dry, is so far up himself that he’s probably suffering with tonsillitis, doesn’t deserve anyone’s custom. It's for that reason, and the credit card problem I've only rated it three star.

Room Tip: Ask for a river view room.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nowpetronius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this review, 15 August 2014
Thank you for your review
I'm glad you enjoyed your stay with us overall but disappointed you did not enjoy your evening meals. Please be assured that all of your feedback has been passed on to the food and beverage team so that hopefully we can exceed your expectations next time

Kind Regards,
Louise
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Solihull, United Kingdom
Level Contributor
370 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Stayed here for a couple of nights for our Nephews wedding. The hotel staff were very friendly and helpful, the room itself was clean and modern with air conditioning thank goodness as it was very hot. We were lucky to get a 'river view' room, and the location was really central for access into Durham centre. The wedding reception was well managed, and the food was not only delicious but was piping hot as well. Would recommend as a place to stay and for any event.

Room Tip: Ask for a river view room
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank DJinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise T, Front Office Service Manager at Radisson Blu Hotel Durham, responded to this review, 15 August 2014
Thank you for your review!
I'm delighted you enjoyed your wedding reception with us and hope we can welcome you back shortly.

Kind Regards,
Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 July 2014

Good location - hotel let itself down with easily rectifiable points. Water not hot enough at breakfast Debris on floor at breakfast Not guided to our table - left to out own devices -not made aware of buffet options clean cutlery not provided between each course at dinner biscuits not supplied in room nor when tea ordered in lounge pillows hard & uncomfortable Staff however were very pleasant & obliging

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, Front Office Manager at Radisson Blu Hotel Durham, responded to this review, 29 July 2014
Thank you for taking the time to review the Radisson Blu Durham. Please be assured that your feedback has been shared for further training and development. We hope to welcome you back to the hotel soon, should you wish to discuss your concerns further please do not heistate to contact me by email. My email address is Alison.Hewitt@radissonblu.com.

Kind Regards
Alison
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solihull
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 July 2014

Hotel location is excellent as it is close to most of what Durham has to offered. We had an issue over dinning arrangements on the first night for a group of over 20 people which I must say was resolved in an professional manner by the management. Would definitely stay at Radisson Durham again

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank ballSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison H, Front Office Manager at Radisson Blu Hotel Durham, responded to this review, 29 July 2014
Thank you for a great review. Please accept my apologies for the issues on the first evening but I am glad to hear we were able to resolve this quickly.

We look forward to welcoming you back to the hotel.

Kind Regards
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
durham
Level Contributor
132 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

paid £79 room only and paid upgrade on check in of extra £15-on reflection would have stuck with poorer view room -weren't on high enough floor to get that "wow" factor of river and cathedral view[2nd floor]
modern hotel with facilities which you would expect of good 3 star/4 star chain
very good location-Durham doesn't have a lot of centrally located hotels
private car park with extra cost per night
didn't eat at hotel as plenty of options in Durham so cant comment on restaurant or bar
would stay again if price was right

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank canadabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil R, General Manager at Radisson Blu Hotel Durham, responded to this review, 28 July 2014
Hi Canadabound, thank you for taking the time to review the hotel, great to read that you enjoyed your stay in Durham. I do hope to welcome you back next time your travels bring you to Durham.
All the best,
Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

After leaving York we moved on to Durham for a further 2 nights stay at the Radisson Blu, and yet again I was impressed with this hotel. Super large rooms that do indeed have everything you would need including fridge and ironing board. The hotel is in a great location overlooking the river, cathedral and castle, also close to Durham city for restaurants shopping ect. The buffet breakfast was excellent but, if you wanted coffee that was only available on request, but not a problem, the second morning we had to wait for a table as it was very busy. I am unable to comment on the room cost as it was pre paid for me by family but, I would recommend the Radisson Blu and would certainly stay there again.

Room Tip: River view is a must !
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil R, General Manager at Radisson Blu Hotel Durham, responded to this review, 28 July 2014
Great to read that you enjoyed your stay with us Alan R. Thank you for taking the time to leave a review and recommending the hotel.
All the best,
Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
210 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

good location, typical modern hotel style, spacious etc. Room was comfortable but too hot for us even with the windows open ( a common theme I find with lots of hotels nowadays). But well located, within walking distance for Durham city centre, the magnificent cathedral and as it is situated on the river, good for a post prandial walk. Food was ok. It was a bit noisy but in fairness that wasn't the hotel at fault, there was a wedding on over the weekend …….

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank eunice h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil R, General Manager at Radisson Blu Hotel Durham, responded to this review, 28 July 2014
Hi eunice H, thank you for the review, it is pleasing to read that on the whole you enjoyed your visit to Durham. It was disappointing to read that you felt the room was too hot even with the windows open. I'll discuss your feedback with the engineering team and ensure we follow up with regards to the AC in the room. Thanks again for the feedback and I do hope you will consider the hotel for your next trip to Durham.
All the best,
Neil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Durham

Property: Radisson Blu Hotel Durham
Address: Frankland Lane, Durham DH1 5TL, England
Phone Number:
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durham
#2 Business Hotel in Durham
#3 Luxury Hotel in Durham
#4 Romantic Hotel in Durham
#4 Family Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Blu Hotel Durham 4*
Number of rooms: 207
Official Description (provided by the hotel):
Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more   less 
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Also Known As:
Radisson Blu Hotel, Durham Hotel Durham
Radisson Durham

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