I stayed here for a total of four nights. While the hotel looks very nice, this first impression was immediately spoilt by unfriendly and unhelpful desk staff. I never had a smile from the desk staff during my stay except for the lady who checked me out. I had to lug my luggage to my room - no staff to assist; as a single female traveller with several pieces of luggage arriving from a very long journey I would have appreciated the help.
The room was lovely and had a good view of the river and I could just see the castle and cathedral. The bed was spacious and comfortable. Toiletries quite poor compared with comparable hotels. I used the minibar fridge to store drinks and snacks I bought in town and told the man who came to check the minibar (just 20 mins after I'd removed some of their drinks from the fridge). he said that was OK. I was still charged for the items on my bill and had to point out that all items had been replaced. Wifi internet in room was good.
I broke my stay with 3 nights in Rome and the Radisson staff allowed me to leave my large suitcase there, which was good, but I'd expect that of any good hotel really. I was unhappy that they charged me extra for the night after my trip to Rome. Even though I notified them in advance, they insisted that the one night was a 'new booking' which would cost more than the previous nights I'd stayed. I said, no, that it was the same booking but it fell on deaf ears. It was only an extra 7 pounds but really....! When I returned to the hotel late at night after Rome, they got my large case out of storage. The male desk staff pressed the lift button for me but was not going to help with my bags until I asked him to....Not good enough.
I needed a nail repair and went to the beauty spa. The young lady took well over an hour on one nail and kept asking me 'what do you want it to look like?' and I kept saying 'to match the others'. The result was pretty awful and she confessed she hadn't done 'that kind of thing before'. Still charged me five pounds and it lasted 2 hours...I challenged it at check out but they said they'd need to discuss it with the spa staff etc so I just paid it unhappily.
I went to the restaurant one night. The place was very quiet. The young local lad who waited on me was very friendly and helpful. I was surprised though, that he urged me to have the pizza and pasta buffet special, when I said I'd rather order a la carte. I ordered a risotto which was very nice indeed.
One day, I mislaid my reading glasses and realised I'd left them in the lobby. When I asked about them at the desk, describing the colour of the glasses etc and where I thought I'd left them, I was quizzed about them eg 'what brand are they?'. Luckily I knew the answers! For goodness sake, fancy giving someone the third degree about prescription glasses they knew had been handed in and matched my initial description!!
So, overall - nice room and hotel but shame about the staff - they all really need some customer service training, quickly! next time I'll stay elsewhere. As I said to a friend 'they aren't as good as THEY think they are'.
- Official Description (provided by the hotel):
- Overlooking the River Wear, Radisson Blu Hotel, Durham presents a prime location for a visit to England. Voted "Best City in the UK" by Conde Nast Traveller, Durham has all the culture and charm you're looking for in an English town. Find UNESCO World Heritage sites and attractions Durham Cathedral, Durham Castle and Durham University less than 3 kilometres away. The 207 well-kept, modern bedrooms and suites offer 4-star amenities. Collage Restaurant offers a unique twist on the British Brassiere with a range of signature dishes and British fare. The Bar serves a food menu, great drinks and classic cocktails early into the morning. Unwind at the fitness and wellness facilities which include a swimming pool. Enjoy helpful services like on-site parking, express laundry and One Touch Service. The conference space houses 11 meeting rooms which can be used for all types of meetings and social occasions for up to 500 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Rezidor, Expedia, Odigeo, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your Radisson Blu Hotel Durham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Blu Hotel, Durham Hotel Durham
- Radisson Durham