I had booked this hotel for as a birthday present for my partner and had been excited about going for months. We booked the Russian Bride, which looks and sounds like the most amazing suite ever..quirky, luxurious, classy, different. WRONG
I had enquired in advance as to whether breakfast could be served in the room, and was told yes. When I tried to book this in advance, I was told….’we don’t do room service’. Odd, considering it was the same woman emailing me from a week or so before!
Called in two days before we were due to check in to see if champagne could be left in the room– no one on reception. Waited 20 minutes, rang the bell, nothing, waited a bit more….then left! Strange.
On arrival, the staff were friendly, but there still seemed to be a lot of commotion coming from the restaurant (which was STILL undergoing renovation, despite us being told that the fact the restaurant was open meant room service was off). Got into the room, which was huge, and seemed nicely appointed at first glance. HOWEVER…
The fixtures and fittings were cheap and nasty. Spa bath was broken…apparently this is no longer advertised as having a spa bath since it has been broken for some time. When we enquired at reception, we were told that some water had got down into the buttons and to just ‘keep trying to push them and it might work’…dodgy. The ‘luxury shower’ was made from naff green plastic marble effect and had plastic fittings. All in all...not very 'classy' at all. (although the l'occitane toiletries were nice)
You cant argue that this room isn’t striking, but for £300 a night (at the usual rate), it’s a rip off. For that sort of money I would expect real quality and attention to detail….proper luxury. (and maybe a mini bar????!!! & an open restaurant!)
All in all, I was so disappointed with this hotel, I had raved about it to all my friends and was a little upset to have to report back that it was rubbish! Cant speak for the other rooms, but the Russian Bride certainly fell short of expectations.
- Official Description (provided by the hotel):
- A classic Georgian building from the outside...... step inside and prepare to be wowed . Choose Gadds Town House, Durham city’s most beautiful hotel and restaurant. Nestled in historical and peaceful Old Elvet, a striking transformation of an elegant townhouse ideally located minutes away from the Cathedral & Castle and Durham’s vibrant night life. Once inside the decor exudes glamour, luxuriously decedent combined with an eclectic collection of antiques & paintings creating atmosphere and special ambience to completely relax and enjoy. ... more less
- Reservation Options:
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- Also Known As:
- Gadds Town House Hotel Durham