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“Politest staff I have ever met!”

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Lumley Castle Hotel
Ranked #5 of 18 Hotels in Durham
Certificate of Excellence
Reviewed 31 October 2013

Beautiful venue and excellent staff. We stayed here while attending a family wedding, and were very impressed. Our room was beautiful, with one of the comfiest beds I have ever slept in. It was a little on the warm side, and we had to sleep with the window open, despite it being late October and very stormy outside, as there was no way of turning the heat down. There were two weddings taking place on the same day, but due to the layout of the castle and the organisational skills of the staff, the two groups never clashed, which was excellent making the day feel really special for the bridal party. Breakfast was excellent, with a very good choice of hot food, and an array of cereals and fresh fruits and pastries. Would definitely recommend.

  • Stayed: October 2013, travelled with family
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1  Thank SusanBOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,571 - 1,577 of 2,198 reviews

Reviewed 31 October 2013

This is a real castle and it has the quirky feel of a building that has not been made sterile by being modernised. We loved the building.

Unfortunately the staff attitude (with some honourable exceptions) quirky too, with one or two being borderline obstructive; the whole thing came over as unprofessional.

Some rooms are quoted by them (in booking.com) as being 8 sq m. This is tiny. We phoned in advance to ask whether this might be a mistake, and could we pay extra for a larger room, but the person taking the call had no information about room sizes. After thinking long and hard we booked anyway and our room was in fact larger than that.

  • Stayed: October 2013, travelled as a couple
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2  Thank Afterbrunel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

This is a truly exceptional venue. We stayed in Room 11 which is one of the lower priced rooms. Fabulous bed and decor, really felt like we'd gone back in time. No bath but shower was fabulously hot and powerful. An added bonus is being able to park right outside room making unloading luggage nice and easy. Restaurant is in a beautiful room and service was very good indeed and food to a very high standard. Bed was very comfortable and room temperature perfect so we slept well. Breakfast was as good as dinner, very well cooked and again, great service. Thanks, we will be back

Room Tip: can only comment no room 11 which was fab
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  • Stayed: October 2013, travelled as a couple
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1  Thank yantofram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

Decided to try the set lunch menu at £35 for two. Undoubtedly the Black Knight Restaurant is one of the most elegant settings you will find which isn't surprising considering The Castle dates back to the 1300s. The service was very good and the food was good but not exceptional. So nothing special apart from the surroundings.

  • Stayed: October 2013, travelled with friends
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Thank RayL1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We were very much looking forward to our stay at Lumley, and it did not disappoint. The castle was lovely, staff was welcoming and helpful. We were surpised with an upgrade to a feature room, and we were thrilled. Beautiful room, very comfortable bed, and exactly what we were hoping for. As it was a rainy night, we opted to eat dinner at the castle, which was excellent. Breakfast, which was included in our rate, was also well done. We would highly recommend!

Room Tip: It is worth the extra expense to stay in the castle. You get more of the castle atmosphere and exper...
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  • Stayed: October 2013, travelled as a couple
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Thank kitty1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We held our wedding ceremony/wedding breakfast at Lumley Castle in Oct for 11 guests and have to say it was excellent.
We were given a wedding co-ordinator who helped us through the day! The service we received from our first meeting, all the way through to the wedding day was superb. Everything was thought of and it was excellently executed.
We cannot fault Lumley Castle and their need to provide a service that is 5 star! Whatever we or our guests asked for was catered for.
We had a hire of one of the smaller rooms to hold our wedding breakfast and the 3 course meal was lovey- so well served and tasted delicious!
We were given a complimentary castle feature bedroom for our wedding night and what a fab room!!! the bath/shower were up three steps with a curtain around and the toilet and wash basin was hidden behind a wardrobe door!!!!
We had our breakfast in the Black Knight Restaurant the next morning and had the full english breakfast which was 5*- excellently cooked and red hot.
Overall Lumley Castle was a superb venue to host our ceremony/wedding and i can not recommend it/staff highly enough.
Well done Lumley Castle keep up the hard work !

Room Tip: Castle Feature Bedrooms are excellent with each room different
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  • Stayed: October 2013, travelled as a couple
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2  Thank jakeyboy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We booked a livingsocial stay for 2 nights in October for £120 with breakfast and 20% off the food menu. We had our key for the courtyard room. Very nice and clean keeping with the castle theme. We also had entry to crook gardens which was nice and split the day up. We then had a meal in the knights restaraunt, the meal was excellent very tasty, drinks a little expensive, breakfast was nice also, and the castle was great. Would like to stay in a castle room next time.

  • Stayed: October 2013, travelled as a couple
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Thank lfcboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lumley Castle Hotel

Address: Chester-Le-Street, Durham DH3 4NX, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Durham
#5 Romantic Hotel in Durham
#7 Business Hotel in Durham
Price Range: £63 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lumley Castle Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Lumley Castle Durham
Hotel Lumley Castle
Castle Hotel Lumley
Castle Lumley

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