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“Very cool castle room!”

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Lumley Castle Hotel
Ranked #5 of 19 Hotels in Durham
Certificate of Excellence
Thousand Oaks, California
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very cool castle room!”
Reviewed 21 May 2014

One must remember going in that this is a 14th century castle. Floors are uneven and creaky. We stayed in a castle room -#49. It was a beautiful room with access to the ensuite via the center door of an amoire. The bathroom was modern and clean. I would definitely recommend the Lumley Castle! We also had drinks in the library bar. Loved the decor and service! The only negative was breakfast which was terrible. I ordered scrambled eggs (tasted like powdered eggs), bacon (completely dried out), mushrooms and tomato (passable). The coffee was also unpalatable. It was very strong and tasted burnt. I would recommend having breakfast elsewhere.

Room Tip: I would choose a castle feature room. Some of the other rooms were located in the more "modern...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CStewart826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (542)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
  • Japanese first
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English first
Sunderland, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 May 2014

when you visit.this medieval castle.its like going back in time.all of the staff .are dressed in costumes .of the period.the bedrooms in the castle are all themed .weddings are held here.the black knight resteraunt the food is off the highest quality.and the ambiance.is lovely .the staff can not do enough for you.even down to a classical guitarist serenading you why you eat.not very many hotels.can match this hotel.very peacefull in a beautiful setting.make this hotel your first choice when .visiting the north east.you will not be dissapointed.durham county cricket club.and golf course.right.on doorstep[enjoy]

Room Tip: does not matter what room you get.you will be happy
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ronwatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malvern, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 May 2014

After being an avid customer for many years I finally wanted to share an honest opinion on the hotel after reading some of the poor reviews..

Hotel quality is spot on, it has taken them some years to get this level. 99% of the staff work hard and long hours to provide the service you receive.

Rooms are generally spacious especially in the main castle or lower court yard rooms.
If you have a twin room, but request it as a double, then naturally they are going to push the beds to make a double... This is in every hotel, and believe me, I've stayed in a few.
If you are after quiet and comfortable, go for a courtyard room, upstairs.. These are more than adequate if you are alone on business.. Otherwise, yes you can hear people walking above you (it's an old converted courtyard not a modern built complex) or face staying in the castle building itself (which is far to complex after an evening in the bar and restaurant) but the rooms are much larger, with thick walls and no noises from above..

Service is always good, whether at reception, in the restaurant or in the lounge bar.
Staff will always help you, it's what they are paid for!
If you are charged for something that is part of your room rate or anything, then discuss it with the duty managers or reception! Always willing to help!

The only disadvantage of the hotel is the location.. If like me, you are there two or three nights per week with wanting to do something different then this means either a short drive or a taxi.. Still, it shouldn't put you off as everything is so accessible..

Be warned, yes it gets busy, but all quality hotels do, otherwise they wouldn't be in business..

From me, I would like to thank all the staff at Lumley for making me feel more than welcome over the years on business and pleasure with my family! An absolute gem of a hotel!

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
Thank Markgoggins32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 May 2014

Stayed at Lumley Castle on Bank Hol Monday for one night. We got a smashing lass checking us in, Sharon, who explained everything clearly for us. Room was lovely as was the wine in it! We dined in the restaurant at night and as we were on a groupon deal we'd paid £19.50 for a 3 course meal at the time of our booking. It was superb, really, just superb. Breakfast was also fabulous the next morning. We really enjoyed our night at Lumley and it definitely lived up to our expectations.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Wandering2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 May 2014

We wanted to stay in a castle while visiting England. Lumley was a great choice. It has the old world charm and was everything we wanted. The room was nicely furnished, the staff friendly and its a nice quiet location.

We had dinner and breakfast in the restaurant and this was very good as well.

Overall this is exactly the experience we were looking for.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank rmchurc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 May 2014

We were a little worried about our stay at Lumley as we were booked into the courtyard,we needn't have worried our room was beautiful,really warm and cosy,and spotlessly clean.our evening meal was only £20 each and the quality was amazing,we had drinks in the library,a little expensive but the surroundings are wonderful,breakfast again was really good,in fact I can't wait to go back again,we both loved it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Pamela Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guisborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 May 2014

Booked a romance package for my husbands birthday after going to this hotel several times previously.On this occasion the whole experience was terrible from start to finish . I had requested a particular table in the restaurant at booking, and then reiterated my request upon arrival and was told that eveything had been sorted, and then when we arrived for dinner they had changed the reservation The service in the restaurant was appauling and all staff didnt seem to know what they were doing .The food was very expensive but tasteless and at breakfast it was obvious that meals had been pre plated and left under a heater until required as the sausage and bacon were rock hard .The romance package included a bottle of champagne which had been placed in our room early in the day when we were out, but by the time we returned to the room at approx 1545 it was swimming in a bucket of water and the room had not been made up .There were three weddings at the hotel on this day and half the grounds were out of bounds to us quests who were not attending them , yet we had paid high prices to stay there also, it appears that normal quests are not important to them. .Dont waste your hard earned cash on this place its not worth it !

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lumley Castle Hotel

Property: Lumley Castle Hotel
Address: Chester-Le-Street, Durham DH3 4NX, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Durham
#5 Family Hotel in Durham
#5 Romantic Hotel in Durham
#7 Business Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lumley Castle Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Lumley Castle Durham
Hotel Lumley Castle
Castle Lumley
Castle Hotel Lumley

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