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“Wedding Review”

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Lumley Castle Hotel
Ranked #5 of 19 Hotels in Durham
Certificate of Excellence
Maidenhead, United Kingdom
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Wedding Review”
Reviewed 11 June 2014

I couldn't find any objective Wedding Reviews of Lumley Castle when we were planning our day, so hopefully I can provide one for future Brides (& Grooms!)
A stunning venue for a Wedding of any size, we opted for an intimate day of only 17 guests, and despite 2 other Weddings on the same day, did not feel in anyway we were anything other than the number one priority.
Ben, who looked after us on the day was fantastic, really went out of his way to accommodate us and make sure that we were happy, he deserves a massive bonus! Also Sue, Sharon and Vicki who helped me getting ready (bit of a dress malfunction) they totally saved my day.
Food was lovely, well presented and all our guests commented that it was one of the best Wedding meals they'd had.
Now, I umm-ed and ahh-ed about the rating, because everything on the day was made to feel like nothing was a hassle and no one could do enough for us. Sadly, in the planning stage the communication, attention to detail and speed of delivery was not great and I was getting particularly apprehensive about how the day would turn out, but because Ben and his team were so great, I decided to go with the 5 stars, because they absolutely deserve it. If possible, ask for Laura as your Wedding Planner - she came through for us in the weeks running up to the Wedding when i was starting to get especially stressed!!
I stayed in a court yard room the night before - I did wonder of noise from a college party would keep me awake, but no issues and i had a great nights sleep. On the Wedding night, we stayed in a castle feature room, which was both quirky and comfortable
In general, my advice would be don't stress about your wedding day - all the stuff that seemed important isn't, as long as you get married! It's easy for me to say that now, but especially because of the way we were looked after on the day.

  • Stayed May 2014, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (551)
Date | Rating
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English first
Melbourne, Australia
Level 5 Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 June 2014

The moment you catch sight of this castle as you drive through the grounds of the golf course your breath is taken away. You are greeted with friendly reception staff, a porter is assigned to help you with your luggage if you wish. If you are staying inside the castle in one of the theme rooms, the distance to your suite will require a porter to, especially if you have a few heavy suitcases. The room we had was themed delightfully, with a very comfortable bed, separate toilet and a shower over the bath, in an elevated corner of the room, which does not allow for much dignity when you want to climb into the bath. The wash basin is in the room with the toilet, lighting is poor if you need it for applying makeup in there.The restaurant serves lovely meals, however, the price for what you get is easily beaten by the pubs in Chester le Street only 5 minutes away, Great roasts for only 6:00GBP is a third of what you pay at the castle and you get twice as much. Please see my review of The Butcher Arms. This is a superb place to stay, tranquil , a great bar, nice afternoon tea, we will definitely want to stay here again should we return to the UK

Room Tip: Study the hotel web site, if you want a real castle feel, book a theme room
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Gladesville22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2014 via mobile

A very elegant & fabulous castle for a wedding venue, the rooms are huge with beautiful decor & very tall ceilings inside the castle & plenty of rooms to explore! The castle has lovely surrounding gardens including a golf course. Drinks are very expensive & the bar area was very small :-)

Stayed June 2014, travelled with friends
Helpful?
Thank Deb J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby
Level 5 Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 June 2014

We were disappointed to be led into one big room and sat at long tables with others, not what we expected. The actors performed at the front of the room and most diners listened but there were a few noisy and too much to drink diners, mainly female, trying to spoil the enjoyment of the rest of the room.
Clearly I won't give away the plot so sticking with the food it was basic, but good, served hot and really there was nothing not to like. We were late being called into dine and were relieved to move to a lounge afterwards to get away from the crowd.
Our rooms were quite a long way from the castle in a new block and while they were all lovely and up to the standard of the other rooms in the mews around the car park you really did have to negotiate the weather and steps outdoors and long corridors indoors,so if you have mobility problems make sure you mention it when booking.
No chance of sleeping late as the maids are working by 8am. We wouldn't recommend the full English breakfast the quality just wasn't there, but the other choices seemed popular e.g. eggs benedict and there was a cold table with a limited selection other breakfast items. We were a table of 6 for breakfast and this seemed to challenge the staff with people arriving at different times, so having to try and catch someone to serve us was annoying, surely one person could be allocated a table and keep an eye on it.
Nevertheless we had a good weekend in unusual surroundings.

Room Tip: Lots of rooms up flights of stairs or a walk from the castle so if you want to be nearer the restaur...
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  • Stayed April 2014, travelled with friends
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Helpful?
1 Thank dyspepsicdiners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2014

We would like to thank Lumley Castle, and their staff for everything they did for our daughter Salli's wedding to Alex on Saturday 31st May 2014.

The whole experience surpassed all our expectations. Special thanks must go to Keith, our wedding co-ordinator, Lady Audrey, for all their help, and organisation throughout the proceedings. We must mention the Chef and kitchen staff for a wonderful meal, expertly executed. The waiting staff were also fabulous.

A special mention to the two gentlemen from Durham Registry Office who made the ceremony very moving and wonderful , especially enjoyed by Para 1.

From checking in on Friday 30th May, ourselves and all our guests were mesmerised by not only the beauty of the Castle, but by the attention to detail of every aspect of the service.

It was the perfect day, nothing was left to chance, late guests were catered for, (1 guest had only arrived back from Afganistan the previous night.)

We would like to say a huge THANK YOU for making our daughters wedding the fairytale she had always dreamed of.

Mr & Mrs Greaves.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank GreavesGregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 May 2014

Have been to Lumley Castle a few times. We spent a weekend there recently and were a bit disappointed, felt it was not up to its usual high standards. Admittedly there were a lot of other functions going on but even so all guests should be made to feel special. Staff on Reception were fabulous but in the restaurant & bar staff seemed stressed or couldn't be bothered. We had a room in the new part of the courtyard which didn't seem to have that authentic feel. Plus we had problems with the shower which went stone cold and then the shower controls fell off the wall. Accommodation is expensive and didn't live up to our expectations this time. Not sure we will go back.

Room Tip: Rooms in the castle and old courtyard are very authentic. Rooms in the new part of courtyard don...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiggy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jarrow
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2014

My wife booked this hotel for 2nights over six months ago to celebrate my birthday. We were shown to a reasonable nice room ( not worth the money, I've stayed in far nicer places). We were aware there were weddings going on in the hotel, which was fine, until about 7pm the room started vibrating with noise from a wedding disco. We had been allocated the room next door to it, which we thought was crazy, not being part of the wedding party. We complained at reception and they were very apologetic, but stated they only had one room left to move us to. It turned out to be a twin bedded shoe box of a room, but we had no choice to accept it. The following day we were moved to another upgraded room ( 3rd room in 2days ) . It was very nice and we finished our stay there. To the credit of the staff, they were very helpful and understood our grievance, and we were not charged for the first night. BUT this should not have happened in the first place. The people who were in charge of reservations should look a bit more carefully into where people are allocated to save this debacle. Cannot see me staying there again I'm afraid

Room Tip: I am aware that the hotel has some stable type rooms adjoining the old castle. These are far nicer r...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigginJarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lumley Castle Hotel

Property: Lumley Castle Hotel
Address: Chester-Le-Street, Durham DH3 4NX, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Durham
#5 Romantic Hotel in Durham
#5 Family Hotel in Durham
#7 Business Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lumley Castle Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Lumley Castle Durham
Hotel Lumley Castle
Castle Lumley
Castle Hotel Lumley

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