My wife and 2 sons booked this as a surprise fathers day lunch.
First let me say that the food was good. and the Castle amazing.
What a lovely setting for a special occasion.
Now the downside.
My son booked a week in advance and was asked to pay the whole lot £25 per head UPFRONT.
Have you ever heard the likes? 10%, a contact number or a credit card if required, should have been enough. I was not told about this until we all got home after the meal. Had I known this I would have suggested we ate elsewhere.
The service or rather, where was the service?
Before the starter we had a small bread roll and 2 of us asked if we could have another. One roll was place upside down on the side plate and nothing said such as what kind would you like as there were different flavours of bread roll or of course that's not a problem, please enjoy etc.
We ordered 2 cokes in the Library bar before we went in for the meal which was charged to our open drinks account. As the meal progressed, we had 5 more non alcoholic drinks and 2 wines.
My son paid the drinks and then asked for his jacket and we got up to leave and that's where the problems began.
WE were stopped and told we had drinks to pay for and my son explained we had already paid.
Once again as leaving we were asked to pay for the drinks and my wife explained we HAD paid.
My wife asked my son to shoe the receipt to the staff who then acknowledged we had in fact paid.
"Can we go now"? my wife asked.
When we got home I was quite put out about what had happened as it spoiled an otherwise good day.
My 2 sons left a tip but frankly it wasn't deserved.
We will not use this place again which is sad.
It's NOT difficult to train staff to service levels and standards. After all, it is a people business.
Not a good memory to be left with.
Sorry Lumley, get your act together when dealing with your customers.
What a surly lot. Everyone did their job and that's about all you could say.
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- Also Known As:
- Lumley Castle Durham
- Hotel Lumley Castle
- Castle Lumley
- Castle Hotel Lumley