We would like to thank everyone involved in our wedding celebration at Lumley Castle on the 5th of July 2014. It was WONDERFUL! From the moment I contacted the castle there was someone to assist with our every need. Claire was there to support us, and later Laura assisted in our introduction to the castle. But on the day, June held our hands. Anything we needed, she took care of, immediately. She certainly knows her stuff. Thank you June! My family was well cared for, the staff was helpful and friendly, and everyone thoroughly enjoyed the evening in the Baron’s Hall. A night to remember!
My husband and I stayed in room 60, and way up in the north eastern castle turret. The room had a four poster bed and window seating, I LOVED it! We had a room with the sink and toilet hidden in the closet. It was priceless! However, the closet was SO short. I had problems hanging my long dresses, not including my wedding dress.
On our wedding night I tried to slip under the covers littered with flower petals. To my surprise I discovered that the sheets were doubled over, making it really difficult to do so. We thought, how negligent of the staff to not completely make the bed. However, it was not until the next day that we discovered it was all a prank of my sisters.
The next morning we showered in the bath which I must admit I had little expectations of as the castle is 14th century. To my surprise, the water ran hot almost immediately. I’ve showered at the best hotels in Las Vegas, and they have not had the power, or the temperature that this shower had. Excellent!
At breakfast, we had a room reserved for my family and friends. Everyone thoroughly enjoyed their breakfast, and appreciated the service. Thank you to all of the serving staff!
We stayed an extra night at the castle. Consequently, we breakfasted in the Black Night Restaurant. Unhappily, the service was extremely slow, and to our surprise we had to pay at the counter as we left. Is this usual in England (I’ve been living in the United States for the last thirty years)?
I have read that there are those who believe that the younger staff needs more training. I have to agree with this, but through observation, I also believe that the upper staff chooses to laud their power over the lower staff (I will not go into this right now). This posture instigates a lack of desire to please their manager. ‘Well if he/she doesn’t care then why should I’, attitude prevails. Everyone values being appreciated, EVERYONE! Managers, supervisors; be more appreciative of your staff. You will be surprised how quickly your staff will be more enthusiastic and want to please you and each patron.
A few days after the wedding, we discovered my husband’s passport missing. Frantic, we dropped by the castle to see if it was there. I had been to the castle a few times before for meetings regarding my wedding with the staff. Adam had shown me and my sister around, and then my husband to be. He was so accommodating. Adam the bellman, who had been so helpful and had assisted us to our room on our first day, found the bag holding my husband’s passport.
Thank you SO much Adam! Thank you June! Thank you to all of the staff. You made our wedding and our stay an occasion to remember forever!!!
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- Also Known As:
- Lumley Castle Durham
- Hotel Lumley Castle
- Castle Hotel Lumley
- Castle Lumley