Very disappointed with our last two visits becasue of the service. Sunday Lunch service was extremely slow and the order and the bill were incorrect.
On our second visit, their Mid-week Retreat, on a Thursday afternoon there wasnt anywhere to sit. Most tables in the Library bar were reserved, and we were told we had to book - to sit and have a drink? or sit outside (on a cooler day). We returned to reception and hovered as we didnt really want to go and sit on the end of our bed in the courtyard room for the afternoon! Forutnately the receptionist rang down to the Library and a table was made available to us. As residents we should surely have been catered for in the first instance. I think they book too much in such as weddings, afternon teas etc and cant cater for all guests.
We had asked for a specific table in the restaurent that night which wasnt given, the waitress was abrubt and miserable when mentioned..it was clearly a bother for her and this made the atmosphere unpleasant.
We have been visiting Lumley Castle regularly for years and I really think that the service is now rapidly deteriating, such a shame, I hope the management take note and do something about it if they want to keep their customers rather than just seeing the ££££££££££££.
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- Also Known As:
- Lumley Castle Durham
- Hotel Lumley Castle
- Castle Hotel Lumley
- Castle Lumley