I have stayed at this hotel now a total of 7 times. Each time something goes wrong. I would say this hotel does have much to offer which is why I have returned. Hoping each time it gets it's act together butit never quite does.However, the price of a courtyard room is very good compared to a travel lodge. But, don't rely on having hot water, hot food, a warm room, internet access, if you get some of these you'll be lucky.
What really gets me about the place though is there is no transparent pricing plan. I once went there and paid three times the amount of a couple in a comparitive room, so beware! Why don't they advertise there prices why do you have to email them t get a price? Also why can't you book a specific room? I quite like one room in particular and have paid the top" romancing" price and asked particularly for that room and was unable on several occasions to get it...Why? Add to this phones at reception not being answered, unhelpful staff at reception, freezing cold rooms, room service taking an age, expensive prices in the bar and resturant. on two of my visits the room had not been cleaned properly and on one the free champagne and chocs werent there I had to ask for them. On one visit I had to beg them to lay on afternoon tea in my room although I had already paid for it and was 10 mins to go before it finished. Which begs the question does it finish on the hour as stated of ten mins before?
I'm getting tired of going here and being let down.
If your booking this hotel be absolutely sure you have the best price! Check your room as soon as you eneter for cleanliness, hot water and the radiators are working.
However, it is local to me. The rooms
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- Also Known As:
- Lumley Castle Durham
- Hotel Lumley Castle
- Castle Lumley
- Castle Hotel Lumley