We ended up in a room, with a shower that the nobs fell off, the room overlooked the laundry room and the window had been painted so it woulkd not open. Complained to the general manager who offered a £40 discount, and a change of room. Then he changed his mind and only offered one or the other. He was very rude and everything had to be done NOW, even though we were late for the wedding. Then he dropped my holdall with a £500 camera in. In the end we did get both options after a lenghy wait. Wrote to the owner, but after 3 weeks he could NOT answer my complaint. Don't stay here if you want agro!!! The travelodge down the road would have been better at half the price. The only hotel I've ever stayed in, who asked for the money as we arrived, now I no why!!!
- Official Description (provided by the hotel):
- Durham's only silver awarded AA rated and 4 star hotel. Set in a unique location, surrounded by 350 acres of private grounds with two 18 hole Championship golf courses, a purpose built luxury on-site spa complex, four bars and award-winning restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Ramside Hall Hotel And Golf Club
- Ramside Hall Durham