My boyfriend booked for us to stay at the hotel at the end of November as a surprise for me for our Anniversary.
We arrived at the hotel and oh my goodness it was beautiful! Just what I like!
Very quick and easy check in by Amy. We stayed in one of the Four poster bedrooms which was amazing!
Both nights we had room service. Once from the normal menu and once from the Rib Room, the steak was perfect!! However on ordering on the second night Saturday 30th November, the Receptionist was not at all pleasant! It felt like too much trouble for her to take our order, we were not offered any extras such as drinks, sauces or side orders so when I called reception again to add on a drink I had forgotten, oh my was she unhappy!! It's was a 'Hello' with a what do you want again attitude. This is just not what I expect in a 4 star hotel especially with it been an AA hotel!
On the second night there must of been an event taking place as when we were trying to get to sleep we could hear the music it was rather loud. We were so tired we just didn't want to call down to reception again, the receptionist would probably of eaten us alive! Anyway we mentioned on check out about the noise and all we got was 'well did you let us know!' We felt far too embarrassed to say we didn't want to call down because of the receptionist on duty.....
Overall we loved the hotel but unsure if we would return due to the attitude of that once person which is such a shame.
- Official Description (provided by the hotel):
- Durham's only silver awarded AA rated and 4 star hotel. Set in a unique location, surrounded by 350 acres of private grounds with two 18 hole Championship golf courses, a purpose built luxury on-site spa complex, four bars and award-winning restaurants. ... more less
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- Also Known As:
- Ramside Hall Hotel And Golf Club
- Ramside Hall Durham