I have used the Ramside a number of times now and have found the place to be comfortable and helpful. However on my recent visit I was asked to 'swipe a card'. As always I declined this stating I would use cash only. This has never been an issue in the past.
The Lady on reception this time however stated that "She would stamp my card as 'cash only' this time but policy had changed and in futute I would not be allowed to stay unless I did swipe my credit card".
I explained that my room was booked through the Company I work for and therefore they have all my contact details and insurance should I incur damages etc. This was rejected out of hand.
I went on to explain that I was reluctant to divulge my credit card details because a number of years ago £200 was taken from my card from a hotel and when I queried this they had no records of it. I had become a victim of credit card theft.
The lady on reception restated the policy that if in future I book a room, whether through a company or not, if I refuse to swipe my card then I would not be allowed to stay.
I replied that sadly I would then be forced to book with another hotel. Her response was quite flippant and to the effect that I am free to make that choice.
This has soured my opinion of what was up till now a friendly and helpful Hotel. I shall now book into a central Durham Hotel. Are Hotels doing so well these days that they can alienate customers? Especially customers who work for large companies who can influence the booking policy of their own colleagues as I most certainly will.
- Official Description (provided by the hotel):
- Durham's only silver awarded AA rated and 4 star hotel. Set in a unique location, surrounded by 350 acres of private grounds with two 18 hole Championship golf courses, a purpose built luxury on-site spa complex, four bars and award-winning restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Ramside Hall Hotel And Golf Club
- Ramside Hall Durham