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“great hotel” 4 of 5 bubbles
Review of Durham Marriott Hotel Royal County

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Durham Marriott Hotel Royal County
Ranked #8 of 19 Hotels in Durham
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“great hotel”
4 of 5 bubbles Reviewed 13 October 2011

great hotel, great food, great staff , room was excellent good views of river, very clean and spacious, excellent spa and gym also available, another bonus was the free parking

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chryston186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
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English first
London, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 October 2011

I just spent a fabulous weekend at the Royal County. From check-in (with canapes and a glass of wine, whilst waiting) to checking out, the experience was relaxing, friendly and very professional. Staff were very accommodating, always had a smile and a few words for you and were very, very helpful.

The hotel itself was lovely. Very spacious and well-furnished rooms, a fantastic bed with comfy pillows (a rarity) and lots of public space that also managed to include areas of comparative privacy as well. Whilst I didn't have afternoon tea there, it did look absolutely lovely and very generous. Friends who used the pool and steam room very much appreciated these and found them clean .

The food in the restaurant was very tasty and the portions just right. The waiting staff were also delightful and very friendly - they couldn't do enough for you. Pretty much like all the staff in the hotel! Only tiny complaint was that the fried eggs were all overcooked for breakfast.

Can highly recommend this hotel and will be staying there for a lot longer next year.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LaNoisette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 October 2011

Its all in the name,or it should be,Marriott to me means qaulity and thats exactly what we got in Durham.The staff are the best,they upgraded us to the Cathedral Suite and left a birthday card in there for my hubby.The evening meal was superb and breakfast was hot and plentiful.Will be back again soon.Thankyou again Durham Marriott.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bello53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 10 October 2011

Good hotel easy to find with free parking. The rooms were lovely with a huge bed but the bathrooms were past it. The staff were all lovely and the pool etc were great.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Katie0379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cotswolds
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 8 October 2011

We had booked two rooms with a river view, however there was a mix up and we did not have river views, after a long journey we were very disappointed. A member of staff admitted the mistake and searched for rooms with a view of the castle whilst we enjoyed a glass of wine on the house. Our cases were collected from the car and taken to two lovely spacious suites and we were offered complimentary breakfasts for the duration of our five night stay. The hotel is very close to the centre so we ate out the first night. The room we had although very nice was noisy at night due to a swinging door in the corridor that banged shut throughout the night and other guests opposite could be heard laughing at midnight going to their room.
We had a lovely buffet breakfast and staff were very friendly and efficient. we demanded a change of room and packed our cases prior to a day out. Upon our return our cases had been moved to a spacious room overlooking the river, and had many peaceful nights.
We used room service a couple of nights and felt the service was good but a disapointment on the quality of food...A lamb curry had sliced meatballs instead of chunks of lamb.
We made use of the ice machines, and leisure facilities including the swimming pool and steam room. The car park at times was full; however we double parked and left the keys with reception without any problems. Overall our stay was enjoyable, the staff very friendly and breakfasts were a delight. The meals in the restuarant looked overpriced with many dishes having a supplement. Service charges were added to room service and breakfast prices were also high. The hotel went out of their way to ensure we had a pleasant stay even after having problems connecting to the internet we were allowed the use of a computer in reception.

Room Tip: Ask for a river view and a room away from any swinging fire doors.
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  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
109 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 7 October 2011

The hotel is in a great location about 5 mins from the railway station by cab and next to the Elvet Bridge which means that the city centre is about a 1 minute walk away.

The welcome is warm and a glass of wine offered if you have to wait at all which was a nice touch. Checkin was quick, efficient and friendly.

The decor is historic coaching inn and my room was a good size with a lovely view of the castle. It was clear and comfy, however, in places was looking a bit tired (rather than historic).

The one are that the hotel was slightly let down was in that on two days a week the hotel receives a coach tour over night and therefore breakfast is very busy that morning. The restaurant was over-run and food not kept topped up. I can believe that I was unlucky the morning I was there as they seemed to have staff shortages also which compounded the issue. Staff were trying to accomodate people to their best ability and were very friendly despite the challenging situation.

Room Tip: Ask for a room with a view of the castle, it's next to a main road, however, the view is great.
See more room tips
  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank a1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Lothian
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 7 October 2011

We have stayed here before and would do so again. Good sized rooms, decent breakfast, leisure centre, on site parking and good location (2 minute walk over the bridge into the centre).

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Happy_Holidaymaker51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Property: Durham Marriott Hotel Royal County
Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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