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“£60 + £30 parking fine received in post”

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Durham Marriott Hotel Royal County
Ranked #9 of 18 Hotels in Durham
Reviewed 22 April 2012

Parked in hotel car park while having a meal in bar. Incidentally bar meal wasn't served until about 45 minutes after ordering so was provided for free as an apology. Obtained release code for exit barrier from reception. About a week later fine was received in post with photographic evidence. Calling duty manager at hotel was a waste of time. Appears car park has been "leased" to another company, Avood :-(

  • Stayed: April 2012, travelled with friends
    • Service
16  Thank Capt_Chaos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,241 - 1,247 of 1,578 reviews

Reviewed 10 April 2012

I have stayed at this hotel many times over the last year.

All staff are friendly, cheerful and welcoming. Really felt comforting to be arriving on Sunday night for work and the reception staff to remember my name.

The Marriott system will always log your preferences or staff will remember and found I got the same room which I preferred each time. Just brilliant and made a huge difference.

The hotel has refurbished rooms all with typical Marriott drawing room furniture which makes them feel very comfortable and warm.

Two complaints would be the new rooms in the wing above the gym, do not have air conditionining and can be very hot in the summer. There are fans but these weren't that great in cooling the room.

The gym is small - too small to work out comfortably. And the changing rooms are a bit smelly. Stopped working out there and just went for a run along the river bank which is great.

Food is typical over priced Marriott food and not that great.

I preferred to visit many of the bars, restuarants which are a few minutes away. A must is Zen for Thai. Pizza Express for a great pizzas. Or there's Zizzis or a tapas place as well across the bridge.

Room Tip: Not all rooms have air conditioning
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  • Stayed: January 2012, travelled on business
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Thank flyby21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

We stayed over the weekend - Good Friday to Easter Sunday with friends, we have been on two previous occasions and love Durham. Unfortunately we were given a below par room on the first night, I didn't get much sleep as there was a noisy fan outside our room and the room really wasn't fit for letting. We complained on Saturday morning and we were moved with no fuss to a suite! at no extra charge. The room was brilliant, very light, huge bed, separate sitting room and fantastic bathroom. I had a fantastic nights sleep. We ate in the restaurant on Saturday night and the food was marvellous. I would like to thank Maria, who was the duty manager on Saturday, for the way she dealt with our complaint. She was professional, friendly and solved the problem with no fuss. Thanks Maria you saved our weekend.

  • Stayed: April 2012, travelled with friends
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Thank JeanandPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

Stayed here for my wedding anniversary on 30th of March 2012, i really can't fault this hotel the staff were friendly and helpful from start to finish. We had the inclusive package which included a evening meal and breakfast again this was excellent, all in all a really good stay and enjoyed a masseage in the Spa too which was very relaxing.

  • Stayed: March 2012, travelled as a couple
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Thank paulcarr1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

Very friendly staff. Nice warm welcome when we arrived, offered a glass of wine whilst waiting to check in. Room nicely appointed with a small lounge area with a comfortable sofa!
Decided to dine in the restaurant as the weather was appalling and enjoyed a very good meal with a bottle of wine. Food reasonably priced, as was the wine. Service good. Decent enough breakfast.
Only complaint was having to pay to park in the hotel car park! Don't even have to do that at the flagship Marriot Dalmahoy!

  • Stayed: April 2012, travelled as a couple
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1  Thank Dot T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

Business trip on a room only rate booking in April 2012.
Arrived around 5pm and easily found a parking space although I can understand why others have complained. I suspect it would be quite a trek to find another parking facility if the hotel car park was full. No objection to being charged £5 for the night to park - it seems to be the norm for city centre hotels.

Check in was quick and easy and the staff were professional and courteous.

Room on the third floor offered all the facilities you would expect in a hotel of this standard and the bed was very comfortable with plenty of pillows (5 on a queen size bed). Skimping on pillows is a pet hate of mine.

I ate in the County Restaurant choosing mussels for starter and beer battered cod for the main. With a couple of drinks the bill came to around £24 which I thought was very reasonable. Standard of the food was excellent - the mussels in particular.

I never bother with breakfast so cannot comment on that but choice for room service breakfast appeared to be comprehensive.

Check out was painless and I was soon back on the road. All in all, a hassle free stay in comfortable surroundings.

  • Stayed: April 2012, travelled on business
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Thank mattymoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

I visited this hotel for a business meeting and lunch.

The food was average to good quality and not too badly priced. Quality was reasonable but portions were a bit on the meagre side. The restaurant was deserted although that may due to their main trade being conducted in the evening.

Interior decoration was clean and typical of an old heritage building. There were plenty of staff at hand.

Whilst I would probably choose not to use the restaurant for a family get together, it does make a convenient venue for conducting business meetings. The host of the meeting was glowing about the standard of room accommodation.

  • Stayed: April 2012, travelled on business
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Thank Dead_Sheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range: £61 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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