We booked in for a 3 nights stay less than a week before arriving. We chose the hotel for its leisure facilities so were very upset to discover on arriving that the boiler had been broken for 2 weeks! therefore the pool was closed.We complained to the deputy manager who very kindly offered to wave the £5 per day parking charge and offered to send us whenever we wanted, by free taxi, to a sister hotel to use its facilities. We initially accepted this. However, once we had unpacked we went for a walk around Durham. When we got back to our room we realised it was very cold and it started to get colder as the afternoon turned to evening. Turns out the broked boiler also served our wing with central heating so it wasn't working either! This was the last straw so we asked the DM to transfer us to another hotel which he willingly did. We ended up staying at the Metro hotel in Newcastle but we still had to drive back to Durham on family business the next day which was a pain. The DM explained that someone had been painstakingly trying to contact all guests to inform them of the closure of the leisure centre. However, in this day and age why could the information not have been on the hotels website!? That would have saved us all a waste of time. Given the facilities had been out of order for 2 weeks and are not expected to reopen before the 8th November the lack of communication was unacceptable! It didn't help that the restaurant had been closed for refurbishment too and was only expected to reopen on our first night,maybe!? and the receptionist seemed to have an inability to smile! It helped a lot that the DM was obliging but to have incorrect information on a website is just plain wrong!!
- Official Description (provided by the hotel):
- Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Odigeo, Expedia, Priceline and Superbreak UK so you can book your Durham Marriott Hotel Royal County reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Durham
- Durham Marriott