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“Lovely hotel”

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Durham Marriott Hotel Royal County
Ranked #9 of 18 Hotels in Durham
Reviewed 21 July 2013 via mobile

We went for one night for our 1st wedding anniversary, I asked for an ice bucket and champagne glasses which were promptly brought to our room, the room was lovely with a fantastic sized bed (very comfy).the staff were vey polite and helpful,the breakfast was lovely and hot and plenty to choose from,overall s lovely stay in a beautiful city,we will definitely return,well done marriot

  • Stayed: July 2013
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1  Thank Niccip72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 July 2013

Arrived in Durham and decided to stay one night. Was lucky enough to get a room at short notice. Reception staff friendly and helpful. Carpark secure and reasonably priced. A good sized room with a huge comfortable bed. Spottlessly clean and clearly attention was paid to every small detail. Would not hesitate to recommend and look forward to returning soon.

Room Tip: We had room 216 which was overlooking carpark and quiet. Would recommend a room at the back of the h...
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  • Stayed: July 2013, travelled as a couple
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1  Thank Ewen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

We stayed on the hottest busiest weekend of the year, Miners gala weekend. Our room was very nice, very clean, tea & coffee were limited and one packet of busicuits were left containing 3 busicuits, there were two of us, we had one each and there spare one had one Friday and the other had the spare on Saturday. The room was unbearably hot with no air con, my partner went to reception for a fan and one was supplied along with iced water, iced towels and two ice lollies, nice touch. The only meal we had on both days was breakfast which is best suited to a travel lodge, the restaurant is also unbearably hot hot with no air con. Staff were pleasant but most extremely scruffy and several with bad attitudes one small girl on the bar and an elderly lady that cooks the eggs in the restaurant both gave the impression you were putting them out when asking for something, another of the restaurant staff was very pleasant but felt compelled to start and end each sentence with sir or madam and also a few times in between, this very irritating and looks like its being said to cover up bad customer service. All in all the stay was not unpleasant and we would probably stay again but the hotel should be downgraded and all staff need retraining in not only hotel & catering but in appearance. Also I don't think hotel guests should pay for parking when the price of the rooms is way higher than the standard of warrants.

Stayed: July 2013, travelled as a couple
2  Thank 1963Theresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

We were picked up at home by private car and taken to the Epsom Coaches departure lounge to await all other holiday makers going on the 5 day tour to Durham,Hartlepool Experience and the wonderful Open Air Living Museum at Beamish. We were staying at The Marriott Royal County Hotel in the heart of Durham. The hotel was second to none for cleanliness, helpful and polite staff throughout our stay, excellent spacious rooms all we had hoped for in a Marriott Hotel! Breakfast was a special time of day in that there was everything you could have asked for to choose from and the eggs were cooked to order whilst you helped yourself to the rest of your full english breakfast, marvellous service and all piping hot and freshly cooked! The evening dinners were just as plentiful and excellent quality nothing was too much trouble for the staff! We were certainly made to feel very welcome at this lovely hotel! Wifi is totally free in all public areas but they do charge if using in your room so use it free in the public areas very spacious and private! Swimming pool,jaccuzzi,steam room, relaxing areas! real ale sold in the bar and lots of lovely local places all around. Literally outside the door a few paces and into Durham to enjoy leisurely all that Durham offers! A perfect holiday from start to finish! Then Epsom coaches bring all aboard their very spacious coaches safely back to Epsom to pick up their chauffeured driven cars to take us back to our own doorstep! We just didnt want it to end, a perfect holiday! Thank you Epsom Coaches and thank you all at the Marriott Royal County Hotel Durham! Carol & Don Hiscock

Room Tip: All who were on our trip told us they had very quiet rooms once we walked in our room we heard nothi...
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  • Stayed: July 2013, travelled with friends
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2  Thank GeewillikersLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

Very nice hotel and I got a large room with two big beds. Free wifi not available in rooms (just reception area) and would have given 5 stars. Only LAN availble in rooms. The breakfast area was also very nice.

  • Stayed: June 2013, travelled on business
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Thank RuneOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013 via mobile

I've stayed here before and the pool and jacuzzi were broken and said I wouldn't come back. But my company booked me in again whilst I was in Durham.

I was allocated room 129 which took a while to find. The room had a window which overlooked a another building which was quite close and I could see the car park at one side. So the room seemed dark and dingy. Room size was ok and bathroom quite big.

Breakfast was good with a good selection of hot and cold food.

Room service was very expensive but was ok.

Didn't eat in the hotel restaurant as quite expensive and not value for money.

Housekeeping replenishments were mean. In the 3 nights I was there, none of the shampoos were replaced after using one and on my second. I ate the free biscuit and this was never replaced.

The pool and the jacuzzi were working and used them a couple of times whilst there.

For £80 a night, it wasn't value for money and not a great standard that you would expect from Marriott. There were no feedback forms but did mention my gripes to the reception staff when checking out.

There are lots of restaurants in the town, so go for a walk and eat out.

  • Stayed: July 2013
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1  Thank Brodders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

Although this hotel is in a good location in the centre of Durham , it is sadly tired and in need of an update. My room was too hot and the bathroom was tired ( taps didn't work properly, the bath was stained). The hotel staff seemed to need more training, they tried to be pleasant but didn't seem to know what they were doing.

  • Stayed: June 2013, travelled with family
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3  Thank dms96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range: £77 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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