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“Well positioned but scary lift”

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Durham Marriott Hotel Royal County
Ranked #8 of 19 Hotels in Durham
Certificate of Excellence
Sevenoaks, United Kingdom
Level Contributor
684 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
“Well positioned but scary lift”
Reviewed 10 June 2014

Spent two nights and was well positioned for Central Durham. Easy to walk everywhere, Cathedral, river, town, restaurants etc.. Room was comfortable and front desk friendly and helpful. But... Get the lift sorted, the door would only open half way and you had to push to get it to open fully to get in. It made a terrible noise and we were scared that we would be stuck but being with an 80 year old, no choice but to use it.
There was a gym but didn't use it. Don't know about Spa but can't clear the rating system once accidentally touched nor was there a kids activities.

  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moosie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (304)
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English first
Dubai, United Arab Emirates
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 June 2014 via mobile

The royal county is somewhat old in terms of overall look and feel, however has a great ambiance about it...

With the best location for city sightseeing and river walks, the hotel enjoys lovely views of the river.. Hotel is also very convenient for university visitors.

Rooms are outdated and could benefit from an upgrade. ..

The county is the hotel for us every time we visit Durham....

Stayed December 2013, travelled as a couple
Helpful?
2 Thank MAA8942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, England, United Kingdom
Level Contributor
179 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 8 June 2014

We booked afternoon tea on a Sunday afternoon after my sisters hen do and what a lovely way to round off the weekend. The waitress was kind so helpful and couldn't do enough for us. The menu had changed since we booked online and she asked the manager if we could still be charged the old price which was brilliant. We got so much for our money and the food was delicious. The sandwiches were tasty and the scones were freshly baked. We were all really happy that we had chosen to go the Marriott for afternoon tea and would certainly go back again in the future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank ZD92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rome
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 June 2014 via mobile

The good: a warm welcome by attentive staff, superb breakfast,
The bad: none of the three ice machines functioned, no air conditioning in the rooms, the staff's inability to turn off the appalling music at breakfast.
The tired: the tired elevators made one enter only with trepidation, the lowered ceilings in the hallways were stained and ill fitting. Both the furnishings and appointments in the rooms were dated.
However, that said, the genuine attentiveness of all the staff helped make our stay a pleasant one.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peregrino-perduto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review, 9 June 2014
Thank you for taking the time to post your review.
I was sorry to read that the music in the Restaurant during breakfast was not to your taste and the ice machines were out of order during your stay.
We are currently undergoing some refurbishment to the hotel including two of our guest elevators so I hope that when you return to the hotel you will see an improvement.
I am delighted that you found our staff to be warm and attentive and I will be pleased to share your comments with them.
Thank you once again for your feedback and we look forward to welcoming you back to the hotel when you are next in the area.
Warm regards
Des Caldwell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

Just returned from a 2 night stay - we chose this hotel as we were taking our 8 year old to see 1 Direction in Sunderland. We hadn't visited Durham before & was pleased to find the hotel ideally situated with just a short walk into the town. The hotel was immaculate, we stated in a superior double double room - lovely as you would expect from a Marriott hotel but it was the staff that really stood out! They could not have been more friendly or helpful. Although we didn't eat an evening meal in the hotel - if the breakfast is anything to go buy I am now sorry we didn't - really nice with a fantastic choice & again nothing too much trouble - the waiter even printed out route planner for a local attraction. We would definitely stay again .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jothomas68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyne and Wear, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2014 via mobile

Came to the Marriott on Thursday 22nd may, although it appeared the booking for afternoon tea was not on the hotels system the staff were exceptional. We were seated within the restaurant and although it was quiet it was ideal for me and my boyfriend to talk amongst ourselves, the staff ensured that our visit was a pleasant one at that, and always checking back on us and asking if we needed anything else. The price was reasonable too, you honestly wouldn't think that what was on offer would fill you but we couldn't move! All in all in was a pleasant visit and we would do it again, and most definitely recommend it to friends!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank daniellec1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 May 2014

This hotel is the best location for Cathedral and town. Good quality accommodation and food. Bedrooms have huge Queen beds and modern furniture. Quieter rooms overlooking courtyard car park. Would strongly recommend parking at hotel at 5pound/night.

Room Tip: Bedrooms on 2nd or 3rd floor overlooking courtyard car park.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Wayfarers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Property: Durham Marriott Hotel Royal County
Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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