I was here on business and we had several rooms booked for a number of nights.
The room itself was typical Mariott - great bead, plenty of space, adequate bathroom. It was clean and the guys on reception were great.
However, the service I received from the woman serving in the bar was DISGRACEFUL. She was so rude that literally every customer in the bar was talking about it. One customer, upon approaching the bar to be served was told in the most abrupt manner "Wait there. I can't do two things at once." At point, there was a queue of 5 people (no table service in here) and she was tutting and huffing and sighing all the way through serving them.
- Official Description (provided by the hotel):
- Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more less
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- Also Known As:
- Marriott Durham
- Durham Marriott