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“Coloured by the TERRIBLE experience in the bar.”

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Durham Marriott Hotel Royal County
Ranked #8 of 18 Hotels in Durham
Reviewed 4 May 2009

I was here on business and we had several rooms booked for a number of nights.
The room itself was typical Mariott - great bead, plenty of space, adequate bathroom. It was clean and the guys on reception were great.
However, the service I received from the woman serving in the bar was DISGRACEFUL. She was so rude that literally every customer in the bar was talking about it. One customer, upon approaching the bar to be served was told in the most abrupt manner "Wait there. I can't do two things at once." At point, there was a queue of 5 people (no table service in here) and she was tutting and huffing and sighing all the way through serving them.

  • Stayed: April 2009, travelled on business
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Thank Away_For_Business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,379 - 1,385 of 1,547 reviews

Reviewed 20 April 2009

For many years the Marriott was undoubtedly the largest and probably the best hotel in Durham, superbly situated a short walk from the one thousand year old cathedral and nearby castle on the elevated ox-bow of the river Wier. However, suddenly, serious competition has arrived in the shape of a large and contemporary Radisson Blu and a budget Premier Inn, both associated with the new leisure complex just to the north of the city centre.
Back to the Marriott. The old hotel building on the roadside has been extended with more modern additions right down to the riverside and the entrance to reception is made from the internal car park (full at busy times) which is entered via a tunnel off the road. Rooms clearly vary in both size and outlook but ours was of good size and overlooked the river. Comfort and cleanliness were very good with a fair sized bathroom which however lacked such expected toiletries as hair conditioner and body lotion. There was a medium sized pool and associated fitness facilities which appeared well used and was well maintained.
On a DBB basis we were able to sample both breakfast and dinner offerings. The dinner had a large and varied menu and there was no difficulty in selecting an enjoyable and well cooked meal on two occasions. Breakfast was a good buffet offering - with limited bread choice - strange after the extensive choice offered for dinner. Service and friendliness of staff was commendable both in the restaurant and elsewhere in the hotel.

  • Stayed: April 2009, travelled as a couple
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Thank Ibadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2009

Stayed for 3 nights recently. Hotel is big as a result of various extensions. A lot of the rooms are in the older part of the building which resembles a 70's block of flats. Compared to other hotels I have stayed which cost significantly less the rooms were poor! They were very small and rather dated. The website says views of cathedral or river - well we had a view of the car park! Very disappointed with hotel for price per night. We would have preferred to stay at the new Radisson which was a lot cheaper however there was no availability for one night during our stay. The plus point of this hotel is the health suite - used this extensively and very good! All in all decent hotel well located but not quite up to standard of other Marriotts I have stayed in.

  • Stayed: April 2009, travelled as a couple
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1  Thank st3v3n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2009

We stayed in the Marriot on a two-night DB&B break in April. The hotel is exactly what a good 4 star hotel should be and does everything very well. The room, overlooking the river, had 2 double beds and was immaculate. Services such as an extra clean each day and extra bed changes were available, and toiletries of good quality were plentiful. The food in the restaurant and bistro was of a high quality and beautifully presented.
What raises this hotel above the standard of a good 4 star, however, is the friendliness and helpfulness of the staff. We mentioned in the restaurant that we were there to watch a sports tournament in a local town; the waitress appeared 2 minutes later with a printed map of how to get there, and remembered to ask the next night how the tournament had gone. One example of many thoughtful and friendly gestures we encountered during our stay. We would definitely return.

One warning, and nothing to do with the hotel. The inn across the road (the Half Moon) does not accept Scottish banknotes - ridiculous, and bordering on the racist in my opinion. Nowhwere else in Durham or indeed anywhere on our travels in England, were we embarrassed by having our currency refused. But there are many other, more civilised bars in this beautiful city.

  • Stayed: April 2009, travelled as a couple
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Thank macabiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2009

An impressive hotel. Lovely, large room overlooking the river with a gigantic bed. Staff excellent. Clean. Ideally placed next to the centre. Very good selection for breakfast. Swimming pool was good if somewhatstangely shaped.

My only criticisms were that £15 for internet access is way above what I would expect (often free but no more than £5) and the car park whilst never actually full during our stay seems to be running almost at capacity (there are alternatives nearby but you would have to pay during the day).

  • Stayed: March 2009, travelled on business
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1  Thank Brunlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2009

We book this hotel mostly out of habit; for years, we've stayed here whenever visiting Durham. The city lacks the kind of chic designer hotels that have invaded almost every corner of the UK, so the Royal County doesn't have much competition.

It's comfortable; our bed was excellent. The bathroom was large with a very big jetted tub. High marks on these two important things.

There were a number of flaws. First, the pool/spa was being refurbished so we couldn't use it, which was disappointing. As other reviewers have mentioned, the lift could do with an overhaul. I finally stopped using it because I wasn't sure the buttons you pushed actually connected to anything. Since I'm a bit claustrophobic, I was also afraid it would just conk out.

We specifically asked NOT to have a wake up call since we were exhausted and looking forward to a lie-in. But, of course, the phone rang at 6 a.m. It only rang twice, so obviously they realized their mistake. But too late; our lie-in was ruined.

So, yes, the hotel is comfortable and well located. I'm sure you could do worse. But overall, the hotel and staff just have a tired feel about them. If Marriott overhauled the elevator, generally freshened up the hotel, and motivated their staff better, this could become a more special place to stay.

  • Stayed: February 2009, travelled on business
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Thank SkyeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2009

Well located traditional hotel within a very short walk of the city centre and river side paths. Our room was in the older part of the hotel and was "characterful" (ie squeeky floorboards and inadequate natural light). Room a bit small and the heating was noisy. Staff were helpful and efficient. We did not eat in the restaurant other than breakfast which was OK. No free wi fi.

  • Stayed: February 2009, travelled as a couple
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Thank JXP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range: £77 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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