We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Durham Marriott Hotel Royal County
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Breakfast included
  • Free Internet
View Hotel
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
Certificate of Excellence
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
View Hotel
Certificate of Excellence
  • Free Parking
  • Restaurant
View Hotel
  • Free Wifi
  • Restaurant
Reviews (1,654)
Filter reviews
1,654 results
Traveller rating
502
622
319
143
68
Traveller type
Time of year
LanguageAll languages
More languages
502
622
319
143
68
Show reviews that mention
All reviewsleisure clubthe riverthe hotel car parkelvet bridgeleisure centreexcellent locationa bit tiredper nightsteam roompublic areasreception staffcentral locationbuffet stylebeautiful cityhuge bedsuperior roombreakfast was excellent
FilterAll languages
Updating list...
1,470 - 1,475 of 1,654 reviews
Reviewed 18 August 2009

This is the second time that my husband and I have visited this hotel. On both occasions we have used our Tesco clubcard tokens. The rooms were very nice, and very clean, but this time our room was very dark as it faced a brick wall, could not leave the window open at night as we were very close to a noisy air con outlet. I got the impression that because we had Tesco vouchers we were not given the best room. The breakfast was not that good, on both mornings the milk had run out next to the cereals, there were no clean glasses for juice. Lots of things would run out and people were left standing around waiting for them to be re-filled. We didn't eat in the hotel, as we found last year it was dreadful and they could not find a corkscrew!.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bailey;Mr.graha... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2009

Arrived at the hotel, we where pleased to find that the carparking was free which was an added bonus.

The reception staff got the job done with checking in, but not the most pleasant, sometimes a smile goes along way, we didnt feel very welcome, so first impression wasnt great.

Our room was very cosy and imaculate, very homely but still quite modern, the bath tub was lovely also the bathroom area, plasma television also and ice bucket which can be filled up in the corridor which is self service.
The view wasnt spectacular of the carpark, so i would definately recommend booking a riverview room.

We didnt eat in the hotel restaurant but the menu looked very tasty, although i cant comment as we didnt eat here.
We did however have breakfast the following morning which was quite nice, food was lovely, original fry up available such as bacon, sausage etc, aswell as continental.

The pool was lovely although the jacuzzi was closed which i was quite dissapointed with as we where looking forward to that part, but overall the pool area was lovely, nice sauna, steam room etc.

I would PROBABLY return to this hotel although i would be slightly sceptical as the service wasnt brilliant and we didnt feel very welcome when we checked in.

  • Stayed: November 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank xSarah_89x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2009

We have stayed on a few occassions here, most recently for our wedding anniversary. We find the hotel comfortable, relaxing and have found the staff very pleasant. We didnt eat in the hotel (apart from Breakfast- which was pretty standard), because there are so many lovely restaurants in Durham to try.
On this recent trip we had a riverside room and i would recommend that you ask for a room in the new part of the hotel, as on one occassion we were allocated a room in the old part, which was very cramped and tired. The new rooms are spacious, clean and welcoming.
Our only complaint was to do with the very loud housekeeping staff, who decided to catch up with each others weekend activities right outside our room at 7.30am on Sunday morning. It was our first break without our kids, and so a long lie was much in demand. We mention it at reception and the following morning we were met with silence and a very welcome long lie!

Stayed: July 2009, travelled as a couple
1  Thank Jmac10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2009

We have just returned from two nights at the Royal County. Having booked a triple room (I was travelling with my 8 yr old daughter and 11 year old son) we were slightly disappointed to be shown into a room with two double beds in it, which meant we had to share beds. Not ideal but then we booked via an agent so maybe not the hotel's fault. The room however was clean and spacious with a separate seating area. We ate dinner in the restaurant on the first night - a large selection of menus of various price ranges to choose from which was great. However it did take 2 hours to get our 3 courses despite the restaurant not being full. Too long a wait with children!
The leisure club was fab. Kids loved the large warm indoor swimming pool and took great pleasure (!) in leaping in the freezing plunge pool. Staff were friendly and attentive although on both afternoons there were kids 1:1 lessons going on which we needed to steer clear of.
Breakfast was fine, if unimaginative - bufffet was bacon, sausage, scrambled egg, mushrooms and beans. No tomoatos or black pudding, sadly, on either day, and all slightly greasy. The pot of tea was great and the kids were offererd hot chocolate which went down well.
On the morning we left we asked for a cab to take us to the station but was told it would be a long wait (apparently a big shortage of cabs in Durham at the moment). When I expressed my concern that we would miss out train, the receptionist took us up to the station himself in his own car. A fantastic gesture to end the stay.

  • Stayed: July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bat120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2009

I have stayed at the Durham Marriott many times over the last 10 years. It has been constantly upgraded and most of the rooms are well appointed, spacious and clean. I love it or rather I did, but now it is just a joke. Just recently things have divebombed. They have closed the Brasserie restaurant for dinner. This was informal and convenient for many guests. They have started serving bar meals which is just awful. More importantly they have removed most of the staff so that getting a drink is a real challenge and the poor woman behind the bar has no chance feeding people and dealing with the crowds who just want a drink. The stock response is to take a seat and I'll get round to you sometime in the distant future. Gimmee a break - what a shambles - this is a management issue but you never see a manager - maybe they have been axed as well. Long queues at reception with just one member of staff attending and anybody else who is there pretending to be busy doing something else.
OK there is a recession on. Cut the staff, slash the services and ride it out. But this is a Marriott and they have not reduced the prices just the service. I put this down to bad management. Bad in head office and bad locally. Pity the poor customer. Until they put this right I would steer clear of the Marriott Durham. Rip off potential currently. Oh, one other thing - the breakfast is an absolute nightmare. Congealed grease posing as a tasty morcel. Scrambled eggs that look as though they have been propping up Durham Castle for the last 100 years. The startling thing is that they don't recognise that anything is wrong. Now that is just lousy management.

  • Stayed: July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yellandrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews