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“Awful, tatty hotel”
Review of Three Tuns Hotel

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Three Tuns Hotel
Ranked #17 of 18 Hotels in Durham
Reviewed 4 February 2013

This hotel needs a wholesale overhail. Carpets are tatty, held together with tape in a lot of places. Room 63 has broken bath fittings, poor repairs to the grouting smeared on the side of the bath, spasmodic hot water. Breakfast sausages uneatable and porridge indescribable. Staff are nice though.,

Room Tip: Rooms 61 and 63 are the ones we used, they were awful
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  • Stayed: January 2013, travelled on business
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2  Thank dick o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 15 February 2013

Please accept our apologies and if you would like to discuss this directly please contact me.

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33 - 39 of 235 reviews

Reviewed 3 February 2013

ROOM 62.
Stayed here last night as we were at a friends special birthday party. after you get past the quite tired and worn out reception and public areas and into your room your heart will fall.

on opening my room door the first thing i seen was a big patch from there there has obviously been a leak in the past with no attempt to cover it up. the bathroom was no better, from mouldy black grout, the sealant around the bath was cracked, when showering the bath squeeked and creaked cracked sink basin and tired flooring. There is not one step you can take in the room with a creaky floorboard (which means neighbouring rooms are the same and they will wake you up)
I cannot understand why sawllow hotels has let this hotel get into this state? sheer disrepair and neglect. as another review states, there are ample hotels which are competition to this which i would have prefered to stay in.

there was also staining on the headboard, which i HOPE is from the leaking ceiling, and not a previous guests rendevous.

Room Tip: Book a different hotel. the bad reviews of this hotel are the accurate ones.
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  • Stayed: February 2013, travelled with friends
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Thank bertybot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 13 February 2013

Please accept our apologies for your recent stay , if you would like to discuss the visit please do not hesitate to contact me directly.

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Reviewed 20 January 2013

We stayed at this hotel on a special offer of £59 dbb for 2 nights This was definately great value for money. Yes hotel is quite run down but it is very clean. The evening meals weregood with good choices and plentyof vegetables and the breakfast were very good apart from the bacon which was like eating cardboard but the choices of cereal, toast, jam, more than made up for this. Now for the staff I dont think Ihave stayed in any hotel to compare to the staff at The Three Tuns Every single memberof the staff here were absolutely brilliant reception bar staff the lovely little waitress serving our food Icant single anyone out as they were equally great There was a lot of traffic noise through the night which kept me awake quite a lot

  • Stayed: January 2013, travelled with friends
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1  Thank kathersdunston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 1 February 2013

Thank you for your kind comments about the team , i will pass them on .

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Reviewed 11 January 2013

We stayed here 23rd-27th december. We were looking forward to a nice xmas break relaxed with good food a lovely christmas atmosphere and a general good christmas. That we didn't get! The food was absolutely disgusting, all frozen or pre-packed nothing not even breakfast fresh, you couldn't even smell toast cooking! The poor non residents that had actually paid to come in for christmas dinner must have been totally deluded. The room we stayed in was large and ok, the bed uncomfortable, the bathroom needed a deep clean layers of soap scum around taps and grout. Photos of the hotel show open lit raging fires, so not so! One lit hidden away. I had emailed the hotel before our stay as i'd read the reviews and was a little concerned but they emailed me back and told me not to worry and how others had enjoyed festive breaks with them and they were sure we would too, but we really did not enjoy it and was really glad to be going home. Please please do not waste your money on a festive break or any other kind of break at this hotel because you will be disappointed. I feel sorry for the staff bringing you your meals and saying ENJOY this food cannot be enjoyed and to call it browns RESTAURANT is a joke surely COOKING has to take place in a RESTAURANT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Room Tip: NONE NONE NONE If you have to stay take a room at the rear of the hotel. No view well only of the b...
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  • Stayed: December 2012, travelled as a couple
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Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 25 January 2013

I am disappointed to hear of the problems that you encountered at the hotel.I worked over this period and received no negative comments as regards the food.I must assume therefore that you did not make your feelings known at the time ,which would have given us the opportunity to resolve the matter.Thank you for taking the time to pass on your observations.

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Reviewed 10 January 2013

This hotel is just over the predestrian bridge from the centre of Durham and has parking at the rear , so is very conveniently placed forboth tourism and business. It is a gem for those of us who are fed up with the anonymity of modern chain hotels; a listed building - the Three Tuns offers the unique opportunity of a stay in historical surroundings some of which date back to Jacobean times. It is the oldest licensed house in the city, It's not supersmart, but that's its charm. It offers clean, vfm, comfortable rooms and the service is efficient and professional. When I was cold during a recent sharp spell, I was immediately provided with a second duck down duvet. Excellent service at reception from Stephen. Go and see the dining room and the drawing room internal stairs for yourself!

Room Tip: Ask for a room at the back of the hotel as sometimes the front of the hotel is witness to late night...
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  • Stayed: November 2012, travelled with family
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Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 11 January 2013

Thank you for taking the time to share your recent experience at the hotel.

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Reviewed 9 January 2013

I stayed at this hotel a number of years ago and found it to be perfectly acceptable. When I found that I needed to return to Durham I was quite happy to book a room and stay in the hotel again. However, my return visit has not been as positive. The hotel is extremely run down and in need of a serious face lift. My first room had no security chain on the door - all the fittings were there, but the actual chain was missing, obviously broken and unreplaced - when I asked to move to a room which had a security chain I was told by reception that "none of the rooms have those anymore"! I persisted and asked that someone check some rooms....and they found one which had a security chain. Once in the room it is clear that the decor and fittings have not been updated in a number of years and was in desperate need of refreshing. In the bathroom the grout, sealant and shower curtain had varying degrees of mildew, no bathmat was provided.

The breakfast was really basic, the cooked version was for my tastes too greasy and it was clear that it had sat under heat lamps for some time before being brought out to me.....if the hotel was busy it would be understandable....but it wasn't I think that there were only 8 guests in total.

Over all I cannot recommend this hotel. It is shabby and in desperate need of refurbishment, with other city centre hotel choices available I would suggest that anyone looking to stay in Durham look else where.

  • Stayed: January 2013, travelled on business
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Thank DrEsther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 11 January 2013

We apologise for the quality of your recent visit and if you would like to discuss it further please do not hesitate to contact me.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2013

Just recently stayed at this lovely hotel which is situated in the centre of Durham. It was excellent value for money and the staff were excellent, very friendly and helpful especially Stephen and Alan!!!
Food was exceptionally good and plenty of choice. The hotel was clean but it needs updating in pla would highly reccommend itces but this will certailnly not deter us from visiting in the near future. We would highly reccommend this hotel and cannot speak too highly about the excellent staff.

  • Stayed: January 2013, travelled as a couple
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Thank jmackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_threetuns, General Manager at Three Tuns Hotel, responded to this reviewResponded 11 January 2013

Thank you for kour kind comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Three Tuns Hotel

Address: Three Tuns 10 New Elvet, Durham DH1 3AQ, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #17 of 18 Hotels in Durham
Price Range: £83 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Three Tuns Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Attractive 16th-century Tudor-style hotel situated in heart of Durham, within walking distance of Norman Cathedral. ... more   less 
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Also Known As:
3 Tuns Hotel
Three Tuns Hotel Durham
Three Tuns Durham
Durham Three Tuns

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