Hotel is well located and there is free parking. Generally comfortable although in need of a complete overhaul. Rooms very warm but communal areas cold - no fires lit (in December!)
Food in Brown's Restaurant was generally very good and the waiting staff were excellent and attentive.
The problem was that the venue for Christmas dinner and evening buffet was switched from Brown's restaurant to the Elevet Suite...big mistake. The Elvet Suite is a big, harshly lit, open room with no atmosphere and the waiting on staff standing in a line just feet from our table. the overall effect was like Christmas lunch at the Detention centre. Brown's restaurant would have been a much cosier and intimate venue and far more fitting for Christmas lunch.
The quality of the food for the lunch was also poorer than that served in the restaurant, lending a further feeling of "production line" dining. To cap it all, the buffet in the evening consisted of curled up sandwiches, cold samosas and dry sweets without even the comfort of a jug of cream.
Bar prices were reasonable, staff quite accommodating and the Christmas package was value for money. If you like peace and quiet, beware...noise travels in this hotel. The night-time orchestra we were treated to consisted of repeatedly banging doors and wardrobes (what do people do to make such noise??!), a loud urinary percussion in the toilet upstairs, a woman quite proudly breaking wind in the corridor outside our room and the obligatory British "let's come in at 2 am and talk loudly because we're pig ignorant" scenario - not the hotel's fault of course, more to do with classless Britain.
- Official Description (provided by the hotel):
- Attractive 16th-century Tudor-style hotel situated in heart of Durham, within walking distance of Norman Cathedral. ... more less
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- Also Known As:
- 3 Tuns Hotel
- Three Tuns Hotel Durham
- Three Tuns Durham
- Durham Three Tuns