We have eaten at Zizzi in Durham on several occasions. It is normally our first choice when visiting the City. This Bank Holiday Monday we booked a table for 5.45pm, four covers. It all started fine. The order was taken, and then we waited and chatted, and waited and chatted and .... after about 25 minutes the pizzas arrived. We then had to call back the waitress to ask for parmesan (this has ALWAYS been offered before when the dishes were served). Once we had eaten, the plates were taken and we waited and chatted and waited and chatted and .... oh we were finally remembered and asked if we wanted dessert. Well, we did order, because we know they are good, but Zizzi needs to understand it is not just about serving good food, it is also about giving good service. I think the waitress had other things on her mind, or was just not on the job that evening. I would point out the restaurant was not busy, so workload cannot be an excuse. We may just go over the road to 'the other' pizza establishment on our next visit.
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