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“Breakfast with humour!”
Review of Treats Tea Room

Treats Tea Room
Ranked #1 of 6 Dessert in Durham
Certificate of Excellence
Cuisines: British, Cafe
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Award Winning -Treats Tea Shop is situated in Siver Street, Durham City, not far from Marks & Spencer and on the same side of the street as the Post Office: we are on the right hand side of The Bodyshop up a short flight of stairs: we assist with wheelchair access and pushchairs:All of our food is made on the premises from the very best of ingredients: our menu ranges from home made scones to large portions of home made cake to toasted sandwiches / paninis / jacket potatoes / soup/ salads / sandwiches etc... all of which are generously served with fresh salad,homemade coleslaw and hand cooked crisps... we make our own curry,chilli and lasagne and we cook our own hams and chicken fillets.. we also make our own tray bakes including mars bar,mint & orange aero,malteser,toffee popcorn,crunchy,rocky road and our own flapjacks.... our cakes include lemon/chocolate/carrot&walnut/victoria sandwich, we also do frangipan/homemade egg custard/apple pie/tea breads/lemon meringue etc.. we have a lovely choice..We only use the very best Ringtons tea and coffee which is Fairtrade and have a variety of soft drinks: we are also licensed to sell bottled beers/cans/wine/cider etc.. Our MilkShakes are made with real dairy ice cream - try our new Smores shake - Chocolate and toasted Marshmallow - delicious ...we are an independent coffee shop committed to providing quality food at a reasonable price whilst incorporating excellent customer service..we look forward to welcoming you to Treats Tea Shop... thank you
Calgary, Ab
Level 4 Contributor
25 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Breakfast with humour!”
Reviewed 2 November 2013

My husband and I had breakfast at Treats two mornings in mid-October while visiting Durham and highly recommend it for both the food and the service. Fantastic English food - try the bacon and egg stottie! When I asked for an omelette and stumbled over my choice of fillings (hadn't had any coffee yet), the server jokingly said that I could have anything I wanted, including the full monty! The omelette and stottie were perfectly prepared and served, along with great coffee. The next day we came back and were greeted with friendly bantered from a new server and a guest who had been there the day before. During our conversation about where we were from, who we were visiting and what we'd seen, we mentioned that this was our last day in Durham and we were flying out of Newcastle later that day. As we paid our bill, the server gave us a couple of free cheese scones to eat later - very generous and gratefully accepted.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank dlt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reedyDurham, Owner at Treats Tea Room, responded to this review, 6 November 2013
Hello:
It was fantastic to welcome you to Durham from Canada... we love talking to visitors from all corners of the world and I remember you well... we always try to have a chat and laugh with our lovely customers without being too imposing ... after all a visit to a coffee shop should be a social event and if we can add to a friendly atmosphere then we're more than pleased... I remember offering you 'the full monty' for your omelette and I bet you're pleased I was referring to ingredients rather than taking my shirt off !!!....
we hope you enjoyed your complimentary cheese scones.. I think its little gestures like that which makes us different to Starbucks or Costa Coffee and we love nothing better than treating our customers to something extra...
we sincerely hope that you will visit us again from Calgary, Alberta and we look forward to welcoming you with open arms....
best wishes from Durham
take care
Kieran
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643 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Derby, United Kingdom
Level 6 Contributor
164 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“good honest food at good honest prices...”
Reviewed 1 November 2013

recently stayed for the weekend in Durham and looked for a good option for a good breakfast. We noted that Treats was rather busy and our instincts proved sound as they offer a great breakfast. Lots of options from full options to sandwiches etc. Great food at a good price - full English plus a cup of tea £4.50 - great value with everything you would expect on your plate and more besides.
Would have liked to have returned to sample the home baked cakes and biscuits which looked very tempting.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hillbilly125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reedyDurham, Owner at Treats Tea Room, responded to this review, 6 November 2013
Hello:
we hope you enjoyed your visit to Durham from Derby and if we added to that enjoyment then we're delighted....
we're very glad that you chose our full English breakfast and we pleased that it was everything you expected 'and more besides'....
if we keep our customers happy with quality of food / portion sizes / prices / service then we're more than pleased...
will you please come back to sample our home made cakes / scones / desserts... I can vouch for it, they're delicious and are supplied daily by a lady who has vast experience of home baking...
thank you so much from the owners and staff @ Treats... your comments are much appreciated...
best wishes
Kieran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 2 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Fantastic food, service and price!!”
Reviewed 1 November 2013

This is the only cafe I go to in Durham. Each time I go I try something different and can particularly recommend the gorgeous quiches and omelettes. There is so much to choose from and food is always fresh, tasty and value for money. The staff are helpful, you just need to be quick to get a table as it gets packed around lunchtime!!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pt667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reedyDurham, Owner at Treats Tea Room, responded to this review, 6 November 2013
Hi:
thank you very much for your terrific review of our coffee shop:
I think the comment that pleased us most was when you wrote:
''This is the only cafe I go to in Durham''...
that's excellent news for us and long may it continue...
its great that you try something different every time you visit and we're especially pleased that you like our quiches and omelettes... both are made with free range eggs and we think that makes all the difference to taste...
we'll be delighted to welcome you back to Treats very soon and if you can please mention this review so that we can thank you in person for your superb comments...
best wishes from everyone @ Treats...
Kieran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 2 Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Fab honest food”
Reviewed 31 October 2013

Be careful you don't miss this little gem as its awkwardly sited beside The Body Shop. Anyway, don't come here if you want specialist teas and coffee (although in my opinion they offer enough varieties to keep me going) come here for huge portions of good honest home cooked food at a ridiculously low price. The service is sometimes a little slow but it is always packed and as I say you don't come here for a frapaccunio espresso to go! Love it and will be back again and again.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reedyDurham, Owner at Treats Tea Room, responded to this review, 6 November 2013
Hi Emma:
We're very grateful for your marvellous review of our coffee shop:
I think you hit the nail on the head when you said: “Fab honest food”... that's what we set out to achieve and hopefully we're still on track....
we're really sorry if the service is sometimes slow... our chef can sometimes have 10-12 orders to do and our menu is so diverse that he can be doing omelettes or breakfasts or salads and they take a while to prepare but we can only apologise if we exceed a reasonable wait because we always try to get food out within a maximum of about 10-15 minutes....
I've mentioned your review to all our staff and they're delighted that you've said ''Love it and will be back again and again''....
we're certainly looking forward to welcoming you back to Treats very soon and please mention this review so that we can thank you in person for being so very kind..
best wishes..
Kieran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Absolutely Tremendous!!!”
Reviewed 31 October 2013

If you're in Durham City, a visit to this place is a MUST!! Tucked away up a cobbled street, it really is a hidden gem. The portions were the biggest I've ever seen and the prices were generous to a fault (both a rarity in this day & age). Although the huge portion of corned beef pie left me full to the brim, I simply couldn't resist the alluring cake selection. Spoilt for choice is an understatement at 'Treats' and the delights taste even better than they look!! They even gave us the offer of packing our cake up to 'take away' for later. As if all of this wasn't enough, to top it off, the staff were 2nd to none! Polite, friendly and even took the time to ask if everything was ok for us, even when the cafe was really busy. It really is no wonder this place holds the number 1 spot on Trip Advisor, it's rightly deserved.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reedyDurham, Owner at Treats Tea Room, responded to this review, 6 November 2013
Hi Stephanie:
thank you for saying that we're Absolutely Tremendous!!!
we couldn't ask for a better review than yours and we're very grateful for that...
i'm especially pleased that our staff were polite and friendly to you as we always hope to give excellent customer service... we firmly believe that if we provide good honest home made food at a reasonable price and good portion sizes that we will be rewarded with loyal customers and during the past three years or so we have certainly been lucky enough to have lovely customers who return time and time again....
would you please mention this review the next time you visit us so that we can thank you in person for your lovely comments...
best wishes
Kieran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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