Booked this hotel for a double room on Saturday 26/04/2014 for the one night , arrived and checked in at the bar aprox 14.30 , so earlier than the 15.00 stated.Met by extremely freindly staff , and showed up to room and also was explained the keys for access and also shown the fire escape.The girl in question also offered on at least 3 occasions , any problems to let her no.Once in the room found it to be very clean and tidy and also spacious , recently refurbished , room 3 , My wife and I had a very good nights sleep and the room was warm. The hotel also supplied shampoo and shower gel. " very small adverse comments , The shower - due to a fixed screen you need to be carefull not to scold or freeze as you have to lean in to turn the taps on , also unfortunately on the morning of checking out there was no hot water. I mentioned this at check out and was told this was a problem within the hotel on the morning and they were investigating it and to be fair the radiator was warm , Think this was a genuine fault on the day. Keep up the good work , When next in Durham we would deffinately look to stay again.
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