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“Poor standard of food - sorry will not be back”
Review of Sambuca

Sambuca
Ranked #48 of 312 Restaurants in Durham
Price range: US$6 - US$26
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Groups, Child-friendly
Dining options: Breakfast, After-hours, Delivery, Reservations
Description: Sambuca Durham is a vibrant and welcoming Italian Restaurant where friends and family can gathered together in a relax atmosphere. Unbeatable both value and food quality delivered by a very committed, competent and friendly staff.
Durham
Level 4 Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Poor standard of food - sorry will not be back”
Reviewed 2 April 2014

Four of us went to Sambucca on Saturday night. It was really busy and a good atmosphere. We ordered Black Pudding for starters but that was off so 3 of us had potato skins and the other calamari (which was overcooked so was tough and horrible). 3 of us chose the Seafood Delight and my sister-in-law had chicken parmo. The fish was all really overcooked and burnt - had a horrible burnt taste and the chicken was not cooked in the middle. When the waitress asked if everything was OK we said the food was burnt and chicken raw but no-one came to apologise or take anything off the bill. We will not be back again! The people whose birthdays were stood on a chair whilst everyone sang Happy Birthday to them - there were loads of "birthdays" (one girl told us it wasn't her birthday but the waiter asked her to pretend it was for a shot of tequila!).

My brother and husband both had the runs the next day so I'm guessing it must have been the calamari.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Pamped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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857 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Durham, United Kingdom
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“party”
Reviewed 31 March 2014

retirement party for 40 , all when very well, the food was just great and hot ,no person had any complaints at all ,every one was full of praise for all the staff. well done .

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank keith1066b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Don't waste your time!!”
Reviewed 28 March 2014

Don't waste your time, we booked a table half 8 on a Friday so we knew it would be busy. However a table for four was ready with only us waiting, and we were repeatedly told it would be 5 minutes until it was ready. They then seated another group who came after us!! Turns out we had been forgotten about, no apology and we were told they would be another 5 mins. We had waited over half an hour and felt they were messing us about, so we left. This is completely unacceptable and disgraceful customer service. This is a shame as the food is nice and good value for money, but this experience has totally put us off. Terrible service, also from previous visits some male waiting staff are very unprofessional, rude and rather lecherous towards female customers, which is totally inappropriate. Disgusting, will definitely not be returning!!!

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank A918021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
2 reviews
“Paula G”
Reviewed 26 March 2014 via mobile

Very average food. Miserable staff. Had to send a meal back disgusting, chicken knuckle (was the only bit of chicken in the dish I might add.) No apologies made, the fact we sent something back wasn't acknowledged even. When we came outside someone had blocked us in and when we returned inside we were told they were too busy if we wanted to find out who it was we had to go around the tables and ask ourselves. Will seriously think before a return visit. Such a shame usually Italian restaurants are such happy places. This was far from a happy place it was as if the staff were being punished and made us feel like we were too.

Visited March 2014
Helpful?
Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 5 Contributor
67 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Not best value for money”
Reviewed 24 March 2014 via mobile

Very friendly and was busy when I arrived. The food was well presented and very tasty. However, I left the restaurant feeling very hungry. The adult portions were very small. They need to look at this if they want to stay as busy.

Helpful?
Thank Dennis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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