We are a family from Melbourne Australia travelling with our 11year old daughter and a mum in her late 70's. We stayed 3 nights in the Garden Stairs accomodation which is to the left of the Gatehouse- one of the oldest sections of the castle. Our rooms were very comfortable with fantastic views of the Catherdral and Castle keep. We breakfasted in the magnificant Great Hall which was also a thill being surrounded by so many layers of history.
The disappointing aspect of the experience was that we paid seasonable rates in which a tour of the castle was promised.However, because of the few number of guests the tour was delayed till midweek when we had already left. The Bar was only open on one night again because of lack of numbers. While the rooms were clean there were no extra towels , blankets or even pillows (only one pillow for each bed ) .Probably the most distressing aspect was the defensive ,unfriendly and indifferent attitude of the reception staff person when we found that our bath towel had accidently been taken by housekeeping.! Having said that the porters were very helpful and welcoming. And we would advise guests to enquire what will be accessible to them if they plan to stay in the winter months.
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- Also Known As:
- Durham Castle Hotel Durham
- Castle Hotel Durham