We stayed here on Friday 20th September. Check-in was good, room was clean although a bit tatty. Everything was fine until the water went off at about 11pm. My husband, along with other customers went down to enquire and the staff told him there was nothing he could do. The hotel was packed as it was Durham Uni open day next day.
The guy on reception said he could not call a plumber because of the time of night and the cost involved. Eventually it emerged it was the whole of that area of Durham, out of the hotel's control. Fair enough. My husband went down again to fetch a half bottle of water from the car. There was a machine selling water in reception which was empty. The staff did not provide any bottled water, despite the fact that they told us the water would be off until morning. No drinks, no wTer for brushing teeth, no showers, no help from staff. Most inhospitable. I Tweeted Duncan Bannatyne directly and instead of asking questions or apologising, he argued with me: "my staff have told me that they did this!!"
What can I say? We went down twice and were given no water. We were given paper with the head office address on the following morning, along with everyone else who was busy complaining.
It's not the water outage that is the problem, it's the fact that the staff felt incapable of taking any action to alleviate the situation without permission; be that calling a plumber or giving free bottled water. Similarly, Bannatyne's knee-jerk denial without even asking a follow up question shows a lamentable lack of interest in his customers. I've not used this brand before and I won't be using it again. It may be cheap but it's certainly not cheerful.
- Official Description (provided by the hotel):
- The Bannatyne Hotel Durham provides quality accommodation at great value prices. If you need to stay in the North East of England on business or for pleasure the Bannatyne Hotel Durham will provide you with the facilities you need. FREE parking, FREE wireless broadband internet and FREE access to the Health Club ... more less
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- Also Known As:
- Durham Bannatyne Hotel