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“Great service by Kelly”

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Good Night Inns Bay Horse Hotel
Ranked #7 of 11 Hotels in Wigan
London, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great service by Kelly”
4 of 5 bubbles Reviewed 3 May 2014 via mobile

The location of the hotel is handy for the motorway. Rooms are a bit outdated not like the Premier Inn I am used to stay in. The bathroom could be cleaner. Service though is outstanding. Kelly in particular sorted out some breakfast for us after 10 am (when they finish serving)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pete_cris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 reviews from our community

Traveller rating
    34
    61
    27
    10
    9
See reviews for
34
50
10
26
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 April 2014

From booking to staying there and to leaving everything was excellent!
Such a lovely clean, warm and comfortable room especially the bed and the pillows were divine! Enquired where they from so we can get some for our own bed.! The service of all staff was also excellent and the breakfast was delicious.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2014

Excellent staff, clean room but a bit warm in spite of open windows! It was nice to stay somewhere where I felt safe and secure and the on site restaurant, although pretty basic, was nice to have as an option!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleanor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulverston, United Kingdom
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

My wife and I have stayed at this Premier Inn on several occasions, and have always had a pleasant stay. We usually stay here when we go racing at Haydock Park, which is only a 10/15 minutes walk away. When the weather is fine, it is a very pleasant walk. When we arrived at about midday, we parked the car on the very spacious car park, and went into the pub/restaurant next door for lunch. The menu is quite good and the food was typical pub grub, and of good quality. After lunch, we walked the short distance to the race course, where we enjoyed a good afternoons racing, before walking back to the Premier Inn. We checked into the hotel about 6pm, where we were met by a very helpful lady, who really went the extra mile to check us in and help with baggage. She gave us lots of helpful information, and made us feel at home. The public areas of the hotel were very clean, as was the bedroom. The bathroom could have done with a little more attention to detail, as the soap/gel dispensers were depleted and there was only one set of towels. I went to reception and got another set of towels without any problems. We spent two nights here, so the next day we decided to leave the car and take a bus into Wigan. The bus stops are only a minute away, which is very handy. I will stay here again on my next visit to the races. We ate in the restaurant a few time and found the meals were of good value and quality.

Room Tip: Most of the rooms look out onto the car park.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank tony5998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hounslow, United Kingdom
1 review
5 of 5 bubbles Reviewed 18 March 2014

I traveled to Wigan to attend a sport event and stayed a night in Premier Inn for the first time and it was much much higher than expected with respect to the stay, food and services.the employees were very friendly and very helpful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MSerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Easy to find Premier Inn in a good location for a stop-over on our way to the Lake District. Not far from the motorway and close to the town centre to find something to eat and drink. The room was clean and a lovely big bed!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
1 review
2 of 5 bubbles Reviewed 12 March 2014

Premier inn. room ok, very poor customer service. asked for Iron never recieved itFlaming Grill rwsturant seems popular but very poor standard of food. Quiz night very loud quiz master could have done with a volume control

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Good Night Inns Bay Horse Hotel, responded to this review, 13 March 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Good Night Inns Bay Horse Hotel

Property: Good Night Inns Bay Horse Hotel
Address: 53 Warrington Road | Ashton-in-Makerfield, Wigan WN4 9PJ, England
Region: United Kingdom > England > Greater Manchester > Wigan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Wigan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Good Night Inns Bay Horse Hotel 3*
Number of rooms: 28
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