Stayed for 5 Days. Found Food ok entertainment ok, Bar and Restaurant staff very good.My complaint was the Bed in my Room. Springs where sticking up when you run your hands over it, and when you laid down on it they stuck in your back. After an hour went down to reception to ask for a different mattress or a Room change I was in 227, was told only room available was a room which the toilet never worked, Deputy Manager bought a mattress cover to place over Mattress till the Morning. Spoke to the same Lady next morning, to say it was still Horrenduous and I would take other room with no Toilet, that room was not available NOW, I told her I was not there the 2nd night, but would like it rectified for the following night, her reply was Housekeeping had just taken a mattress up the Stairs to change it. Totally Fobbed off, on my return same mattress with a Duvet Cover on it now. I suggest the Lady I spoke to goes and stays and trys to sleep on that mattress for 4 nights, then she will realize why customers complain. If the hotel was full they could of offered to transfer me to any of there neighbouring hotels within the company. I would of scored this hotel an Average score, but rated poor due to lack of sleep. Would not return to this hotel, and will use another hotel the next time I am there.
- Official Description (provided by the hotel):
- The Esplanade hotel is a pleasant hotel ideally situated and set on a level seafront position just a short walk to the sandy beach, picturesque harbour, pier, shops and brand new cinema. Paignton is right in the heart of Torbay and is an ideal resort for all ages as well as a great base from which to explore South Devon and the surrounding area. Within the hotel, the south facing Sun Lounge and Harbour Bar Lounge offer stunning views across ‘the Bay’ and the attractive Riviera Suite provides a warm and friendly atmosphere to enjoy the entertainment. The Esplanade also offers the opportunity to upgrade your standard room to one with a sea view (charges apply) and the stunning view on a sunny day is certainly worth it! ... more less
- Reservation Options:
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- Also Known As:
- Esplanade Hotel Paignton
- Bay Esplanade Hotel Paignton, Devon