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“Over priced and poor service”

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Whitehill Country Park
Certificate of Excellence
Reviewed 13 August 2014

I stayed with my daughter for 2 nights in a non electric plot, as it was only a short stop over I didn't bring a camping stove or other appliances. What a mistake I made! For the 2 nights plus food I spent a grand total of £125, £50 for the plot of land and the remainder on sub standard food and poor service, so poor that when I went for tea my toddler daughter was refused a ham sandwich because it was only on the lunch menu, I even spoke to a manager regarding this and the answer was still no. My partner has been going to the same camp site for nearly 30 years and has always recommended it, however I am sorry to say that I won't be going back again...there are far more inexpensive and just as aesthetically pleasing places in
the southwest that aren't as pretentious and have a can do attitude. I am really disappointed my precious time with my daughter has been marred by a poor attitude to customer service and that I've had to write this review when I should be praising the place that holds many happy memories for my partner.

  • Stayed: August 2014
    • Location
    • Cleanliness
1  Thank Mhocking84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeavons_Family1, Owner at Whitehill Country Park, responded to this reviewResponded 14 August 2014

Thank you for taking the time to provide us with your feedback. Here at Whitehill Country Park, we are always striving to give you the best holiday experience possible and all comments are greatly appreciated to help us meet this goal. We are very sorry that you were disappointed on this occasion and would like to re-assure you that we will be passing your feedback on to the relevant department heads.

Our on-site restaurant and takeaway boasts an extensive menu suited to a range of dietary requirements and our team always do their upmost to cater for all customers’ needs. Thank you again for your feedback and we will ensure your next holiday with us is full of happy holiday memories.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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291 - 297 of 457 reviews

Reviewed 12 August 2014 via mobile

We stayed for 10 nights from 28/7/14, we booked a mini kestral lodge, on first impression it seemed spotless, but after letting my 1 year old crawl around he was covered in long blonde hairs which none of us had! It got to the point where we couldn't let him crawl around with snacks it was that bad!
The family bar was great, the entertainment for the kids was great, the main bar was friendly but the outside decking area was so untidy it was awful! The food from the hayloft cafe was ok.
The pool was great always clean but sometimes over crowded, the parks in the camping fields were fab the one near the pool was poor.
The shop was always stocked well.
All the staff were really friendly and could nt help you enough.
We could not get any signal on any of our mobile phones and the wii fi connection bought from reception was nt great either.
Overall a lovely relaxing holiday with a few minor things that could be improved on x

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Emma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Just spentca week at whitehill despite the rain we all had a fab time kids made great use of swimming pool our 4 year old loved the kids entertainment and craft barn. found it to be very clean constant hot water from showers. Great family holiday the only down side is the slight slope on camping pitches sleepin on a slope was entertaining. Recommend to anyone and would go back.

  • Stayed: August 2014
    • Location
    • Cleanliness
Thank jaisted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

We have just returned from another great stay at Whitehill - we had a lovely time and there are new shower/toilet blocks on Sweethill!!! Always a warm friendly welcome and the cleanliness is second to none my kids love it here and we can't wait to go back next time - thank you Whitehill Team

Stayed: August 2014
1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Whitehill country park is everything a camper needs. Kids enjoying outdoor life - playing football, laughing, running around - and freedom. The showers can get crowded but this should be expected at the peak of the holiday season. Our pitch was on the top of the hill with a beautiful view - couldn't believe how near to Paignton we were. Recommend the Parkers Arms at the turning into Stoke Road - Lovely meals and good value. Would definitely go to this site again. Everyone friendly and the pool is actually a decent temperature. There are sloping pitches but they seem to be mainly non-electric.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank DawnWolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Having experienced the other Beverley Holiday Parks we decided to call in to check out the Whitehill facilities. As we were staying with Beverley Holidays we could use all the facilities at Whitehill during our holiday. This is a really large spacious site with plenty of facilities that are kept clean and tidy. Static caravans, pods, lodges, caravans and tents can all be found on site. Evening entertainment is provided in the Hayloft where all the usual drinks can be purchased. There is an outdoor heated swimming pool and plenty of children's play areas.
It is a little inland from the coast but there are loads of lovely walks to be taken to nearby villages.

  • Stayed: June 2014, travelled as a couple
    • Service
Thank SLLough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Just back from a fantastic relaxing family holiday at Whitehill, we stayed in a lodge which was spacious and clean, plenty to do on site, heated pool and very friendly helpful staff. Would definitely recommend this park and hope to visit again soon.

Stayed: August 2014, travelled with family
2  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Whitehill Country Park

Address: Stoke Road, Paignton TQ4 7PF, England
Region: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 26 Speciality Lodging in Paignton
Price Range: £14 - £31 (Based on Average Rates for a Standard Room)
Number of rooms: 314
Official Description (provided by the hotel):
Family run Whitehill Country Park is nestled in rolling Devon hills making it the perfect spot to get back to nature with its endless walking trails and quaint on-site facilities. The dog-friendly holiday park boasts camping pods, boutique holiday caravans with hot tubs, luxury lodges, touring and camping and a wealth of on-site facilities offering something for all ages. Situated in 40 acres of glorious grounds, with a private woodland providing perfect family walks, our facilities also include a outdoor heated pool with splash pad and spa, indoor soft play area, craft centre, children's playgrounds, table tennis, family amusements, pool table and much more. You will also find the Hayloft Bar and Terrace, Hayloft Café and Takeaway and Country Shop selling a delicious range of local produce. Situated in a perfect setting to explore the English Riviera, Whitehill Country Parks is close to many picturesque beaches together with a wealth of attractions. ... more   less 
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Also Known As:
Whitehill Country Park Hotel Paignton
Whitehill Country Park Paignton, Devon

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