We stayed here from the 29th - 31st October for a short half term holiday, we choose this Premier Inn because of the close proximity of the Beach, Dartmouth Steam Railway and the zoo.
The hotel is the usual standard for premier inn and the room layouts are all the same.
As we had a long drive down we decided not to have a late night as we wanted a good nights sleep to do the trips in the morning, so we had a meal in the restaurant next door and a drink before going to our room at about 9.30pm.
We were given a ground floor room near the main key card entry door so as you can imagine every time someone came through the door slammed, I was not impressed, then later on whoever was in the room above were so heavy footed it was impossible to get to sleep, so I went to reception to see if there were any other rooms, I was told there where none but that they would move me the next day if any rooms were available.
Around 11.30 the person in the next room decided to leave his television on loud, because there was an adjoining door to this room there was no sound proofing so the television could be clearly heard from our room, again I asked reception if they could have a word, but I don't think they did, the television noise carried on, at 1am I was getting really pissed of so went to reception again! they said they could not hear the television noise, if? they had asked to come in our room they would have heard it.
I was fuming at this point banging on the wall and shouting did nothing, not certain what time I actually got to sleep.
I went to reception when I woke up, spoke to the girl she sorted a room out for me straight away told me it would be ready in a couple of hours by the time I had a walk on the beach came back and had breakfast with my wife and daughter the room was ready, so we packed and moved in straight away. 1st floor room away from any slamming doors.
We had a problem with the door not shutting due to a bent lock plate, my wife went down to speak to reception and as it happened the duty area manager was their, my wife explained the problem with the door and mentioned the previous nights problems. He immediately told us did we know about the good nights sleep guarantee, we knew did not know how to go about getting it, within a few minutes of meeting him we were refunded for the previous nights stay was very impressed with that.
We had a lovely nights sleep that night the only sounds we heard were the ones we wanted, as the room had a sea view so had the sound of the sea which was very relaxing.
I stay in Premier Inns on a regular basis due to work and this was the first time I have ever had to complain, hopefully the last
- Official Description (provided by the hotel):
- With far reaching views across the beach, close to Paignton Zoo and beside Splashdown Waterpark ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Paignton (Goodrington Sands) Hotel Paignton
- Premier Inn Paignton Seafront (Goodrington Sands) Hotel Devon