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“Tinsel and Turkey”
Review of The Palace

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The Palace
Ranked #3 of 17 Hotels in Paignton
Certificate of Excellence
Reviewed 14 December 2013

Just had a pre Christmas weekend break at this hotel. Couldn't fault it. The decorations were amazing both inside and out. Rooms were of a high standard and plenty of wardrobe space . The staff were very polite and helpful . The food was brilliant , four of us in our party and although we all ordered different meals they were all served at the same time, more 4 * than 3*. I would recommend The Place hotel to even the poshest of my friends .

Room Tip: Room 22 is excellent with sea views and a sofa, twin beds. If you want a double bed opt for room 23...
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  • Stayed: December 2013, travelled with friends
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3  Thank LovelyWelshGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 15 December 2013

Thank you so much for taking the time to post your extremely positive review of your recent Tinsel and Turkey break with us at the Palace and firstly may I say how pleased I was to read that you thought our decorations were amazing, I was also pleased to read that you were very happy with your room, I will also pass on your comments regarding the food to our catering team as they do take a great pride in the food we produce and how we serve it. Finaly all I can add is we look forward to welcoming you back in the not too distant future.

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399 - 405 of 601 reviews

Reviewed 14 December 2013

On entering the hotel car park, I was confronted by two large bollards. When these went down I proceeded to enter the car park (a car was just leaving).. As I entered, the bollards hit the underside of my car doing substantial damage costing £1500. I was obliged to sell the car at a large loss. The manager was most unhelpful, threatened me with the Police and sent Police to my house. I am 70 years old and have a heart problem. If you do not want any hassles - do not go to the Palace Hotel. You will surely have them !

  • Stayed: October 2013, travelled with friends
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8  Thank 6Colin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Myself & my partner booked a weekend break, we always stay in The Palace as we cannot find fault with it at all. The food is amazing, the full English Breakfast's are just the thing to get the day started. The staff are brilliant, if ever you need anything a member of staff is always on hand. The rooms have everything you need too, the Xmas decorations were up this weekend and it made the hotel even more inviting, bingo and entertainment in the evening. I would recommend this hotel definitely. 10 out of 10!

  • Stayed: November 2013, travelled with family
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6  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 26 November 2013

Thank you for taking the time to post your extremely positive review for your recent stay with us at the Palace and firstly may I say how pleasing it was to read that you were unable to find any fault during your stay. I will certainly pass on your comments regarding the food to our kitchen team as they do take a great pride in the meals that they produce and are always pleased when they get positive feed back. It was great to read that you thought our christmas decorations enhanced your stay and that you enjoyed our evening entertainment. Once again thank you and we will certainly try to live up to your score of 10 out of 10.

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Reviewed 18 November 2013

Really enjoyed are stay, reasonable rooms, great restaurant would recommend lumpy bumpy cake, good parking area, swimming pool was good but the only down side was you have to walk outside to get to pool entrance

  • Stayed: March 2013
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4  Thank BrightonLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 19 November 2013

Thank you so much for taking the time to post your very positve review of your recent stay at the Palace and may I say how pleased I was to read that you thought our restaurant was great and that you reccomend our lumpy bumpy cake. It was good to read that you made good use of our ample car parking and that you enjoyed our swimming pool with the only downside being you have to walk outside to get to the enterance. Finaly may I say that we look forward to welcoming you back in the not too distant future.

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Reviewed 13 November 2013

Brilliant hotel with excellent and helpful staff. Stay was only spoilt by repeated slow delivery of food with dinner taking 2 hours and breakfast an hour even with complaining. Main delay seemed to the ability to cook the quantity of food needed to feed a full hotel in a timely manor. Several others families also had the same complaint along with raw boiled eggs and cremated sausages, so trouble with the basics .
Father Xmas in October was a bit odd but his gifts were appreciated.

Room Tip: Paying that bit extra for room with sea view well worth it.
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  • Stayed: October 2013, travelled with family
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Thank samcos1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 17 November 2013

Good morning, thank you for taking the time to leave your review. I am glad you found the Hotel to be brilliant and the staff to be both helpful and excellent.
I am disapointed to hear that you found the service to be slower than you expected but two hours is a slight exageration. We serve high quality food not fast food in our Paris restaurant and the slight delay ia a result of our chefs freshly preparing all dishes. I do hope the quality of our food on both our table d'hote and a la carte menus made up for the slight delay.
The service itself does take a while as it is a full six course evening meal and professionally served at the table. Our dining experience is often commended for its delivery and for the fact it is not rushed in front of our guests whoexpect that little extra elegance.
I do apologise that you found our breakfast to be below par on one day,but I can assure you this is very uncharacteristic of our kitchen. Our Assistant Manager did come to your table the following day and ensured everything was satisfactory which you confirmed it was.
I am glad you enjoyed your early visit from Father Christmas and the gifts he was bearing. It is an extra we like to add to ensure our guests have the most enjoyable experience possible.
I do hope to welcome you back to the Palace Hotel before too long, and wishyou all the best for the festive period.

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Reviewed 10 November 2013

we stayed here for my birthday weekend Nov '13, we last stayed here in the late 80's when it belonged to Forte hotels so it has been a while...they have worked wonders on this hotel, we had a very large family room with a fab en suite bathroom, a massive flat screen tv , lovely comfy arm chairs to look at the fantastic sea view,nice soft towles and beautiful decor.
The breakfast was superb, free choice of juice, breakfast fruits ,cereals, and continental breakfast and then a good choice of a full English breakfast with plenty of tea and coffee and toast and jam/marmalade in beautiful surroundings of the dining room.You could sit in the sun lounge and read the paper or just watch the world go by!cant wait to go back again.

Room Tip: pay extra for a room with a sea view , its well worth it
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  • Stayed: November 2013, travelled with family
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6  Thank REBECCA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 17 November 2013

Good morning, thank you for taking the time to leave your wonderful review of our hotel. I am delighted that we were able to make your birthday weekend special.
It is lovely to hear that you think we have done wonders with the hotel since we have taken over from Forte hotels. We are always striving to improve the hotel on a daily basis and I am most pleased that you feel our standard has improved so much.
It is also wonderful to hear that you enjoyed your dining experience so much, and in particular our breakfast service. All our food is homemade and locally sourced where possible and I believe that this adds to the quality we are able to provide.
I am most pleased that you can't wait to come back again and hope that it won't be so long before your next visit.

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Reviewed 3 November 2013

Have just had a four night break at this hotel and I was very impressed. Stayed with my husband and two children (15 and 12). My mum came with us but had to cut the break short and we were very impressed with how the reception staff were able to organise a partial refund at such short notice. All I can say is that it was a very pleasant stay. The staff were exceptionally nice, especially Sue, the restaurant manager and Dan who served us our meals for most of our stay. He was so nice and nothing was too much trouble for him. We were booked in for Dinner, Bed and Breakfast. The dinner was exceptional value, six courses, making it a very enjoyable experience. The communal areas can't be faulted in terms of décor and ambience. As part of a deal we went for a standard room, we don't normally do this, as we do like the most updated rooms when we stay in a hotel. Although the room was clean and functional, it was certainly in need of an update, but saying that we could not complain, as the deal was such good value. We will be coming back but will definitely book a better room with a sea view next time, which will make the break perfect.

  • Stayed: October 2013, travelled with family
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6  Thank sallyRomford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Palace, responded to this reviewResponded 10 November 2013

Thank you so much for taking the time and effort to post your very positive review of your recent stay at the Palace and may I say how pleased I was to read that our reception team dealt with your changes quickly and efficiently and that you also found Sue and Dan from the restaurant to be so obliging, I will of course pass on your comments to all of them. I was also pleased that you felt our meals were of exceptional value and that you felt that our communal areas could not be faulted, finaly once again thanks and we look forward to seeing you in the not too distant future.

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Additional Information about The Palace

Address: The Palace Esplanade Road, Paignton TQ4 6BJ, England
Region: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Paignton
#8 Family Hotel in Paignton
Price Range: £94 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palace 3*
Number of rooms: 55
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Also Known As:
The Palace Hotel Paignton
The Palace Paignton, Devon

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