We had been informed that this hotel was under renovation, and on arrival that our room had been renovated. Arrived by coach to find difficult access, and no car parking space. The trip was to meet up with relatives who would arrive that evening by car. Kerb appeal not good. Plastic flowers in hanging baskets. Hotel looked neglected. Reception area needed updating by at least 40 years. Our bags were to be brought to our rooms 15 mins after our arrival. The door lock was faulty and difficult to operate. The room was small and dark, with only 2 tiny ceiling spotlights.
After 45mins I found that the bags had been left outside the door when I decided to go to Reception to enquire about bedside lamps. I was later told no lamps could be obtained until morning. I told them this was unacceptable and, on returning after dinner, found one outside our bedroom door. Another one appeared next morning, with a broken shade. The double bed was hard and uncomfortable, and the headboard wasn't attached properly. There was a well-stocked tea tray, with kettle, but no plug socket nearby. The kettle had to be put on one of the small bedside cabinets. There was an uncovered wall socket with bare wires showing. There was a new carpet fitted.
Access to bathroom was by sliding door, which hung at a precarious angle, as it did not locate in the lower runner. It was fitted with 2 wobbly door knobs, and afforded no privacy. A brand new shower curtain hung from a rusty rail. Shower was fine if you weren't taller than 5' 6". White toilet seat very loose, fitted to avocado toilet. Bathroom floor stained and looked unclean. Radiator was rusty at the bottom. Whilst partner was in bath a slug began climbing up bath panel, causing her to rapidly evacuate the bathroom before it jumped in with her!
Rigid mealtimes did not prevent delays. Meals were bland. Some food was served raw, namely carrots first evening, sausage last breakfast. This was drawn to the attention of the waiting staff, who weren't that bothered and just said they'd mention it to the kitchen staff. Limited choice of meals. A carvery would have been better, as service was slow.
Entertainment on both evenings was good. Roy Cody and a young female singer.
Overall, we enjoyed our Paignton visit, but the hotel was very disappointing.
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- Also Known As:
- Torbay Court Paignton
- Torbay Court Hotel Paignton, Devon