The title of this review may seem strange, but I think it is a valid comment. It may help others in choosing future tours or package holidays
My wife and I went to this hotel on a package deal coach tour from GB coach tours based in Birkenhead and Birmingham. The price was hard to believe for the package provided. We paid a mere £119 for a trip to Paignton from North Wales including 4 nightshalf board in a hotel and 3 excoursions. This seems a really good deal, and I must admit, the cost makes it difficult to complain.
However, the hotel was not at all adequate, and there is no way it was a true 3 star. The hotel room was basic, but OK and clean, but the bathroom was poor. It had an electric shower that only delivered 2 temperatures: freezing and scalding.! The correct temperature resulted in a series of useless small drips only.
The dining was a joke, 1 sitting only, at 6.30 PM. This is far too early. We left the dinners completely and dined out at extra cost as we cannot eat so early. After talking to a number of the other guests, we realised that we had done the right thing! The dinner was reported to be a complete shambles, totally disorganised, with some people getting served almost an hour and a half after entering, whilst others were served way before them. I make no comment on the quality of the food other than to say that the people we spoke to said it was reasonable for the cost.
This reported shambles proved to be the case and our experience at breakfast, where the staff although reasonably polite and probably well meaning, were completely overworked because of understaffing and were obviously very inexperienced and untrained. There was no order to the service and as reported by those at dinner, many people were ignored at the expense of others who arrived later. Suffice it to say, that on the final day, even the coach driver was complaining! It seemed to me that there was a complete lack of proper management and supervision.
I am sure that this hotel got the business because it offered the tour operator a price that could not be refused. However, as always, you get what you pay for, and the price obviously reflected the overall poor standards of the hotel. I would have preferred to pay more and have a hotel of an adequate standard. Hence the title of the review.
I am not going into detail regarding the coach tour, as it is not relevant to the hotel. We were not satisfied as it seemed very disorganised regarding the excursions and the timings, but others were, so I suppose it's down to personal preferences. I hope this review helps others to choose a satisfactory package. My advice is to pay a bit more as it's better than wasting money on an unsatisfactory experience.
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- Also Known As:
- Torbay Court Paignton
- Torbay Court Hotel Paignton, Devon