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“Much better than expected”
Review of Torbay Court Hotel

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Torbay Court Hotel
Ranked #16 of 17 Hotels in Paignton
Reviewed 10 August 2013

Having booked this stay some time ago, we were very concerned about what to expect, having read some of the recent reviews. However, we were very pleasantly surprised. Yes, the hotel is a bit dated, but there is a lot of refurbishment going on. Parking is a bit of an issue because of building work going on across the road. This is not the hotel's fault. Having said that, we managed to park each day on the forecourt, without a problem.

Our room looked as if it had been recently refurbished. There was a new flat screen TV and the room was thoroughly cleaned. Air con - or use of a fan - would have been useful. It is quite noisy early in the morning from the seagulls, but again, not the hotel's fault.

I found the food to be excellent, although my wife (a vegetarian) did get a bit fed up with peppers being in virtually every meal! Breakfast was wide ranging - cereals, toast, 'Full English' etc. I was lucky enough to have eaten 2 each day, because my wife was vegetarian, so I ate hers!! Nevertheless, the quantities served for one were adequate - especially with the other alternatives as well.

Evening meals were superb - and a good quantity. The only issue we had was slow service at times. This was not the fault of the waiting staff - who were brilliant and friendly - but of the system where usually everyone seated had to finish a particular course before the next one was brought out.

We didn't take advantage of the entertainment, but there is bingo every night and then a singer, etc. after. It is a very short walk to the beach.

Overall, we were very pleasantly surprised and enjoyed our stay. It was very good value for money.

Room Tip: Room 56 was good with some sea in view. Noisy seagulls though!
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  • Stayed: August 2013, travelled as a couple
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Thank Bigwhelk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 17 December 2013

Thank you for your lovely review of the Torbay Court Hotel. We are delighted we exceeded your expectations and that you enjoyed your stay with us.
I shall pass your great comments regarding our staff on and hope that we will see you again soon

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217 - 223 of 299 reviews

Reviewed 5 August 2013

Just returned from a 4 day holiday at this Hotel, was greeted by excellent friendly staff,which was a good start, but the bedroom was disappointing, very small,no air con it was very hot, room no 7 on the first floor, not good, awful view of old tarmac roof which had seagulls living on waking us up 4 am every morning sreaming at their young chicks, and we did not get to sleep too early because the music from downstairs entertainment sounded like they were playing in our bathroom, there is no phone in the rooms so god help you if were ill, but to add to this the food was not good at all very very bland and boring, the waiters were the best part of this stay at this hotel, they were just so nice and helpful, deserved to be working somewhere better..

Room Tip: Certaunly not No 7 on the 1st floor
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  • Stayed: August 2013, travelled with friends
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2  Thank Silverlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 17 December 2013

Thank you for taking the time to write a review. Your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that your room or the food did not meet your expectations as we are constantly striving to offer excellent value and service in the hotel. However, should any problems be reported to our staff we are always happy to offer alternatives or correct any problems immediately when it is brought to our attention.
We do hope that we will be able to welcome you back to the Torbay Court again in the future. The quality and standards of the hotel are continually reviewed and a full refurbishment of the hotel is well underway so the standards are constantly improving

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Reviewed 4 August 2013

The hotel is very dated and in desperate need of refurbishment. We booked 2 single rooms with shower and they were both very poor indeed. The shower is a mixer tap from the taps in the bath not a proper shower as I expected. I managed to get mine to work but my friend was unable to use his. . I had called the hotel previously as I had read some bad reviews and they assured me that they had undergone extensive refurbishment since those bad reviews. Sadly this was untrue. In their favour the staff were very friendly and they did offer me vegetarian sausages for my breakfast but sadly the food was not up to the standard I would expect. My friends cooked breakfast consisted of a small spoonful of beans, one sausage, half a tomato and half a rasher of bacon with a fried egg. If the rooms had been half the price then it might have worth it just to have somewhere to get our heads down but I wouldn't go there again in a hurry.

  • Stayed: August 2013, travelled with friends
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3  Thank Tattyegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 17 December 2013

Thank you for writing your review. Your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that your room or the food did not meet your expectations as we are constantly striving to offer excellent value and service. If any problems are reported to our staff we are always happy to help and we have a maintenance team available to fix any reported problems immediately when it is brought to our attention.
Our full English Breakfast consists of sausage, bacon, egg, beans, tomato and fried bread and we also offer porridge, smoked haddock, kippers, a range of cereals, juices and fruits etc. Should a problem be brought to our attention we would always offer an alternative.
We do hope that we will be able to welcome you back to the Torbay Court again in the future. The quality and standards of the hotel are constantly improving as we continue to refurbish the hotel.

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Reviewed 2 August 2013

i try my best to find the good side of everything,but TORBAY COURT HOTEL you have beaten me.I can only describe this hotel as A PUBLIC TOILET WITH A BED,,,,,,I stayed at several hotels during my week off with my partner which were all brilliant.You should close down and get your upgrade work done,then reopen......NOT ROCKET SCIENCE ?? THANKYOU FOR RUINING THE END OF MY HOLIDAY ps we didnt even bother unpacking our bags

Room Tip: cant think of one sorry
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  • Stayed: August 2013, travelled as a couple
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3  Thank chargoi22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 17 December 2013

Thank you for taking the time to write a review. Your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that the hotel did not meet your expectations as we are constantly striving to offer excellent value and service in the hotel. However, should any problems be reported to our staff we are always happy to offer alternatives or correct any problems immediately when it is brought to our attention.
We do hope that we will be able to welcome you back to the Torbay Court again in the future. The quality and standards of the hotel are continually reviewed and a full refurbishment of the hotel is well underway so the standards are constantly improving

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

Nice Hotel with a short level walk to the sea front area. Myself and friends stayed at The Torbay Court Hotel as part of a large coach party of two coaches, so there was around 100 persons arriving to be fed at the same time so it is understandable that some tables were served slowly at times, but this is my only slightly negative observation. I found the hotel fine for my needs - room was good - in general the food was good - the staff were polite, helpful and friendly, the barman had an entertaining sense of humour and the entertainment (included in the price) was good.
Paignton it self was a joy, with its lovely beach, pier and harbour. There were many nice sea front bars with plenty of outside seating with in easy walking of the hotel.

  • Stayed: July 2013, travelled with friends
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Thank MrGentle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 17 December 2013

Thank you for your lovely review of the hotel. I am delighted to hear you enjoyed your stay, it is great to hear such positive comments and we hope to welcome you back to the Torbay Court Hotel again soon to see more of the improvements we have made

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Reviewed 14 July 2013

Avoid this hotel at all costs, rooms are in a state of repair, drab and cramped.
Service is SLOW and the food is poor quality apart from the Soup and Vegetables.
Dirty Cups, Jugs left empty at breakfast due to lack of Staff. (although I was informed this is not so).
Bar left unattended because Barman has to help out at meal times and act as Bingo caller.
Building work going on outside hotel.
Light Bulbs out or missing in Lounge.

  • Stayed: July 2013, travelled as a couple
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4  Thank RoderickG1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 28 August 2013

Thank you for taking the time to write a review. Your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that your room or the food did not meet your expectations as we are constantly striving to offer excellent value and service in the hotel. However, should any problems be reported to our staff we are always happy to offer alternatives or correct any problems immediately when it is brought to our attention. Unfortunately the building site across the road is out of our control.
We do hope that we will be able to welcome you back to the Torbay Court again in the future. The quality and standards of the hotel are continually reviewed and a full refurbishment of the hotel is well underway so the standards are constantly improving.

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Reviewed 1 July 2013

I'm writing this review on behalf of my Grandma who was unfortunate enough to have to eat the slop that they called food for several days! In all the places she has stayed over many years this hotel was apparently the worst she'd ever experienced and she compared it to faulty towers.

Inedible food, filthy crockery and cutlery were daily occurrences and the water jugs placed on the dinner tables each evening looked as though they had been used as vases with a lovely brown coating in the bottoms, yuk!

On a more positive note the bedrooms were cleaned well - obviously not cleaned by the same people that washed the pots!

  • Stayed: June 2013, travelled with friends
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3  Thank Nat222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this reviewResponded 3 July 2013

Thank you for taking the time to write a review for our hotel.We would like to let you know that your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that our meals did not meet your grandmas expectations as we do strice to provide excellent value and service in our restaurant, however we are always happy to offer an alternative meal or remedy any problem when it is brought to our attention.
We do hope that we will be able to welcome your grandma back to the Torbay Court again in the future. The quality and standards of the hotel are continually reviewed to ensure we are providing guests a service and quality that is second to none.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Torbay Court Hotel

Address: Steartfield Road, Paignton TQ3 2BJ, England
Region: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Beach Restaurant Room Service Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Paignton
Price Range: £50 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Torbay Court Hotel 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Torbay Court Paignton
Torbay Court Hotel Paignton, Devon

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