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“Over priced and poor”
2 of 5 bubbles Review of Torbay Court Hotel

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Torbay Court Hotel
Ranked #16 of 18 Hotels in Paignton
Plymouth, England, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Over priced and poor”
Reviewed 4 May 2014

This hotel could be lovely, it's well situated, just off the seafront and in a nice quiet area. The building is interesting. However that's all good that I can say! We had room 52' it's at the top of difficult stairs next to some awful noisy airing cupboard which housed some form of air conditioning unit that was on and off for about 15 seconds all the time! The decor in the rooms been dated but so badly. The bed linen was atrocious, a waterproof sheet not put on properly was our bottom layer. The pillows like old rocks and the mattress was horrible! The curtains were dirty and the track broken. We stayed with several other couples and they all said the same about their rooms. We paid £75 foot the room and breakfast. Onto the breakfast, cheap granulated coffee served in a tea pot but advertised as fresh ground coffee, the staff corrected this when we questioned it. The breakfast was 8-9 am which is ridiculous for a Sunday!

Over all if would never stay here again nor recommend it, it's a rabbit warren of shabby decor, maintenance and never worthy of the price!

Room Tip: Wouldn't recommend! Needs updating and love putting in!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Abergele, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 May 2014

We stayed 4night over Easter on a coach break with Voels the hotel was very good food excellent,staff unbelievely helpful & friendly we stayed in room 27 which had a large bay window & was a pleasant room bed was very comfortable people who complain about this hotel should stay in a 5* hotel & pay 5* prices if you want to complain try the Grand inScarborough there is plenty to complain about there the Torbay Court is very good value for the money paid

Room Tip: Try room 27 corner room not a bad size by the way there is no swimming pool
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 April 2014

Stayed here April Easter time with coach tour. Not bad for what we paid although yes the furniture is a bit old bed was comfortable . Room was above the entertainment so noisy although it finished at 11pm so that ok. However we awoken on our last night by a radio playing at 4 am My husband is hard of hearing but even he could hear it fed up by 5.15 am so he went down and a member of staff was in lounge feet up listening to it!!! Told him to switch off which he did but by that time we were wide awake so not happy. Food was good and plenty of staff to serve it and the staff were very happy and polite. With a little updating will be a better standard although cannot see how the bathroom would be any better because it is very small. We always take extra coat hangers with us because in most hotels there is never enough.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mo s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford
Level Contributor
105 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 April 2014

Have just returned from a weekend break with GB Tours, at what was a remarkably low price. Bearing this in mind, the Torbay Court Hotel was a middle of the road establishment. The staff were outstanding, the food was good, but the premises are under development and still need a bit of tidying up. I'm sure that once this is accomplished, the ratings will rocket.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HerefordSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this review, 31 May 2014
Thank you for your lovely review of the Torbay Court and our staff. I am delighted to hear you enjoyed your stay and it is great to receive such positive feedback. All our staff are very friendly and work hard to make sure our guests are made to feel welcome and enjoy their stay. Your lovely comments will be passed on to our team. We hope to welcome you back to the Torbay Court Hotel again soon to see more of the improvements we have made
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 April 2014

The location is good, but everything about this hotel just seems half hearted. They've obviously tried to refurbish some of the rooms, but have not included the bathrooms. They've also left wires hanging out of the wall covered by plastic boxes.

The bed in our room seemed quite new and was comfortable enough but the rest of the furniture seemed to be low quality.

The bathroom wasn't very clean and the paint was peeling away from the single glazed window frame. It took ages for the water to warm up (around 10 minutes!) and the over-bath shower was broken. The shower curtain had definitely seen better days. Anything metallic was covered in rust.

The breakfast is abysmal. I'm not sure the sausages even contained any meat! There was no fruit (unless you count the tinned prunes). The bread was stale and the (concentrated) fruit juices and milk were almost lukewarm.

There was one waitress at breakfast and she did her best to keep things ticking over nicely. Apart from the girl who gave us our room key, she was the only member of staff we saw during our stay.

This hotel has definitely seen better days. If you are looking for somewhere to stay in this area, there are plenty of other hotels who offer higher quality and value.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this review, 31 May 2014
Thank you for writing your review. We are disappointed to hear your did not enjoy your stay at the Torbay Court Hotel. Our refurbishment is well under way with all bedrooms redecorated and carpeted, new wall lights have just been installed and we are about to start replacing all the bathroom suites. We value all the comments we receive as they help us to continue improving our services and standards, however, should any problems be reported to our staff we would strive to ensure that any problems are dealt with immediately or alternatives offered. We get many compliments on our food but should a problem be brought to the attention of one of the restaurant staff we would happily offer an alternative.
We hope that you will return to the Torbay Court again in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Paignton hotels

Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2014

We stayed here in April. Would just like to say that the hotel, although we were told had been refurbished, was very shabby. The food was ok, no problems with that. The hotel needs a lot of tlc. I know you get what you pay for, but the room which was on the ground floor, smelt very fusty and was obviously damp. The heating didn't come on until 9.00 at night, so had no heating in the room early evening. Had to ask for a heater. On our last morning, the heating didn't come on at all. So it was really cold. The beds were not very comfortable, so didn't have a good nights sleep. We would suggest new mattresses. We would not stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SPP60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this review, 31 May 2014
Thank you for taking the time to write your review. Your comments are very valuable to us since they help us to improve our quality and services at the Torbay Court Hotel. We are disappointed to hear that the hotel did not meet your expectations as we are constantly striving to offer excellent value and service in the hotel. However, should any problems be reported to our staff we are always happy to offer alternatives or correct any problems immediately when it is brought to our attention. We do advertise as under refurbishment as we are still under refurbishment. The quality and standards of the hotel are continually reviewed and we are in process of replacing all the bathroom suites and bedroom furniture at the moment. I do hope you will come and stay again in the future to see the alterations we are making
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taverham, United Kingdom
Level Contributor
2 reviews
Reviewed 17 April 2014

stayed here for three nights on a cheap coach break the food was good and hot, all staff were friendly and helpful, the single room had been recently wall papered with electricity wires sticking through it covered over with a plastic box (don't know if the wires were live or not) toilet didn't flush very well, the sink was so small it was hard to use. the bed was old and mattress should have been replaced years ago I got very little sleep. the shower worked well
I think that for the money I paid for the four day coach break I got good value for money

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skyb00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKayley, General Manager at Torbay Court Hotel, responded to this review, 31 May 2014
Thank you for taking the time to write a review. We are disappointed to hear that you experienced some problems during your stay, however, should any problems be reported to our staff we always strive to correct any problems immediately when it is brought to our attention.
We do hope that we will be able to welcome you back to the Torbay Court again in the future. The quality and standards of the hotel are continually reviewed and a full refurbishment of the hotel is well underway so the standards are constantly improving
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Torbay Court Hotel

Property: Torbay Court Hotel
Address: Steartfield Road, Paignton TQ3 2BJ, England
Region: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Beach Restaurant Room Service Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Paignton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Torbay Court Hotel 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Torbay Court Paignton
Torbay Court Hotel Paignton, Devon

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