We stayed here for 5 nights in a Gold plus ( my husband, two daughters and myself) and honestly was slightly dreading it after reading some of the reviews that we read on here after we had booked, however this is one of best family holidays we have had and we normally take our children to butlins!
Our carvan was clean and spacious however we were disappointed that despite paying for the upgrade that there was very limited storage space in the bedrooms, eg no draws or surface space in any of bedrooms meaning that we had nowhere to put our clothes etc and could not unpack and had to live out of suitcases for the duration of our stay, what you expect from a Gold plus!
Also our beds were not made up on arrival as we expected them to be and no bedding had even been provided and when my husband went to find out he returned £18 lighter in the pocket having been informed linen was extra and was not included?
He payed for the linen and was told that someone would be over with it to sort it out shortly, we were then quite shocked to return from the dinner (having given up waiting for the linen) to find the linen had been dumped on the table in the front room instead of put on the beds?!
Not what you need late in the evening with two tired toddlers!
The park itself isn't to big which was good for parking and using facilities which we didn't have any issues with.
There is a small shop on site which was well stocked with all the basic items needed and there was also a Morrison's supermarket 2mins drive.
There is a nice outdoor play area with plenty of seating to sit and keep a eye on the little ones
The restraunt looked visually more like a café, so we chose to eat in the outside dinning area overlooking the park, the food was reasonably priced and of good qualify and we ate here on a few occasions during our stay.
The man that was running the restraunt was friendly but we noticed that he seemed to be taking orders, cooking, serving and clearing tables all on his own with no other restraunt staff to mention for the whole period of our stay and this would account to why the food on occasion did take a long time to arrive, something park resorts needs to address.
The swimming pool was clean and warm and our Daughters enjoyed the water slide.
The staff were all really helpful and friendly but did seem to be worked very hard with little breaks.
The entertainment staff are fabulous!
Jovaltine and Buttons were particularly outstanding knowing all of the children's names and making sure that they were all involved & felt special no matter what the age of the child.
They were equally as friendly with the adult guests spending time talking to each group and trying to engage them in the fun!
The only comment we could make in regards to the entertainment is that Park Resorts NEED to give this wonderful team some more funds to work with as they had very limited entertainment resources available to them and we for one feel that they did deserve the right equipment and materials to match there great efforts, enthusiasm & obvious passion for making peoples holidays a memorable one!
Also we felt that many other guests that were staying at the park could not be bothered to participate in the evening entertainment at Landguard & chose to use the adjoining park resorts entertainment facilities as they are a lot bigger & busier (as it is a bigger holiday park and also classed as a lively park where as Landguard is a relaxed family park) and this didn't help with the entertainments team situation.
Over all we really enjoyed our stay at Landguard and would recommend it for anyone wanting to explore that I.O.W who wants a relaxed family atmosphere.
We will certainly be back again to see Jo and Buttons :)
- Official Description (provided by the hotel):
- Landguard Holiday Park has a lovely friendly atmosphere, set in sheltered woodland, just a short walk from the traditional seaside town of Shanklin. ... more less
- Reservation Options:
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- Also Known As:
- Landguard Holiday Park - Park Hotel Shanklin
- Landguard Holiday Park - Park Resorts Shanklin, Isle Of Wight