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Luccombe Manor Country House Hotel
Ranked #8 of 51 Hotels in Shanklin
Certificate of Excellence
Reviewed 7 September 2013

Just returned from yet another stay with my Husband Mum and two Dogs. A very big thank you to Julie and all the staff who were as helpful as usual.
The location is simply amazing coupled with the glorious weather and great facilities of the hotel.
We had such a great time and asked to extend our stay by another night in order to take advantage of the beautiful weather.
Thanks to all the staff. We will be back.

  • Stayed: September 2013, travelled with family
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Thank Vanessa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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388 - 394 of 620 reviews

Reviewed 6 September 2013

We have just come back from a 3 night stay, decided to book a short break Monday-Thursday, really nice traditional hotel, fantastic views as the hotel is on the top of a cliff looking out to sea, we are already looking to book again over Christmas, the baby-toddler section in the games room is perfect, full of toys and games to keep the little ones busy, the staff were excellent most had worked for the hotel for many years which is always a good sign

  • Stayed: September 2013, travelled with family
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Thank stuart w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

stayed here a month or so ago with my partner and our 2 month old baby. it was our first trip as a family. the food was very good overall and the menu was generous. the staff were obliging given we had a tiny yet demanding little person with us. the pool was wonderful as its fully heated, not just slightly heated (ie freezing) so you can take a dip at any time of day which is a big plus given the beautiful location.
its a tad on the epensive side (we booked through travel zoo) but if you go half board it works out ok.
id definitely recommend especially to families or couples.

  • Stayed: July 2013
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Thank hkvontrapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

This hotel has great sea views, a nice sunbathing garden and pool. Inside is high ceilings inlaid with designs and velvet wallpaper in a retro style. The corridors are in need of a refresh but the rooms are tastefully decorated and accented, and well stocked with tea and coffee making kit. It isn't a luxury or modern stay, but breakfast is good and the staff are helpful. Was a good base for a few days. Didn't eat there in the evening as there are better priced/ more original options ten minutes walk away in town. But all in all a good hassle free base from which to explore the island.

  • Stayed: August 2013
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2  Thank LutterworthEgonRonay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

We booked the Travel Zoo package and would have been extremely annoyed if we'd paid full tariff for this hotel.
We were given a voucher for the complimentary cream tea but were told the summer house where it was served was closed when we arrived. As we had gone to the island to sight-see we weren't about to cut our days short by returning early just to get the tea, so had to forfeit it. It would have been nice to be offered the tea in the hotel itself.
The girl at check-in was pleasant and half heartedly asked if we needed help with the luggage and finding the room, but added she was sure we would find our way! The room was up an additional very steep, narrow flights of stairs (we named it the attic!) and although not very big was clean and comfortable. The Velux skylight was in desperate need of cleaning however.
Dinner: We waited an age for our order to be taken and longer for the food to arrive; the lamb fritters were a very strange texture and I couldn't quite work out the ingredients; the crab beignets were not beignets but fritters; the beef lacked flavour and was certainly nothing special and how any chef could let the dish of vegetable pasta which arrived on our table out of his/her kitchen is beyond me! Quite shocking. On a positive note, the chocolate trio dessert was absolutely delicious.
We asked to take coffee in the "lounge", which turned out to be a brightly lit room full of sofas and chairs which made us feel as if we were in a retirement home. We were the only people in the room, there was no background music, the coffee was lukewarm and two chocolate mints were literally slapped down on the table for us. At this point we did get a fit of the giggles as the whole evening had been quite surreal!
Breakfast was another slow affair and the crockery was dirty, but at least the food was worth waiting for when it arrived.
We were going to give the kitchen the benefit of the doubt and try dinner again, but saw that the menu was exactly the same as the night before and couldn't face it so went to a restaurant in Shanklin village instead!
Service was slightly better at breakfast the next morning, although I did have to ask for clean crockery again, and a different lady at check-out asked unenthusiastically if everything was ok. I said we had some issues but had filled out the comment form provided; my immediate reaction would have been to ask what we weren't happy about, but she said nothing more.
This hotel is in a great location and set in beautiful grounds and could be so much more with a little more attention. The staff were friendly and polite, but clearly not professionally trained and very nonchalant, which is not a recipe for good service. The kitchen needs a new chef because what was served to us is about as far from the advertised "fine dining" as you can get. The restaurant and public areas completely lack atmosphere and a little background music would make a huge difference, as would a complete redecoration. It's a pity the owners aren't making more of what could be a little gem.

  • Stayed: August 2013, travelled with friends
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4  Thank Vavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

My fiancé and I stayed here for one night to visit the Garlic Festival. The room had everything in it you require but the bathroom drains had a bad smell. I guess this came from then not being used for a few days as it disappeared after we ran the water for a while. The lobby area was also untidy with leaves and dirt on the carpets. The staff were friendly and helpful. The breakfast was rather disappointing, we both opted for the the full English but my fiancé's scrambled eggs look like they had been made from powder egg and the sausages were cheap and lacking in flavour. The location and view from the hotel is lovely but for a £140 a night I was expecting a lot more.

  • Stayed: August 2013, travelled as a couple
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Thank Richjgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

This was a one night stop for us, myself and 2 children. The welcome was very friendly, the room spacious and clean - a slightly odd smell in the bathroom, a bit musty, but that went after a while! All the staff were very friendly, even catering for us very late in the evening for dinner when we arrived back just before 8pm - the kitchen closes at 8, so beware! - however, they still fed us. Dinner itself was ok, not michelin star'd but good food. The grounds and building are lovely. We walked down the cliff path to the beach after dinner, in the dark, glorious with the moon out - take care though, there's not much lighting and the footing is a little wonky - not for the feignt hearted! The breakfast was great - even down to the option of everything chocolate for my youngest, and suggestions offered by the waiters. The hotel were very kind and allowed us to stay and use the pool during the morning, after we had checked out - all in all, a very friendly hotel. The only downside was the parking - there isn't enough of it. We had to park round the corner and up the hill - not ideal with children and luggage. If you have mobility issues, ask the hotel to keep a space clear.

Room Tip: We had a room on the 2nd floor, with a room above us and the floorboards above were incredibly creak...
See more room tips
  • Stayed: August 2013, travelled with family
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Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luccombe Manor Country House Hotel

Address: 11 Popham Road, Shanklin PO37 6RG, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Shanklin
#16 Family Hotel in Shanklin
#18 Romantic Hotel in Shanklin
Price Range: £43 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luccombe Manor Country House Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
Luccombe Manor Country House Hotel in Shanklin is set in a beautiful cliff top location overlooking Shanklin Beach and Sandown Bay. Just 2 minutes walk from the popular old village, and with direct access to the beach from our gardens the Hotel has the perfect location to explore the area. Luccombe Manor is a family friendly and dog friendly hotel with a wide range of facilities including wi fi, heated outdoor pool (May-September), hot tub, games room and tea gardens. The hotel also shares facilities with its adjacent sister hotel Luccombe Hall including squash court, indoor and outdoor pools and much more. ... more   less 
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Also Known As:
Luccombe Manor Country House Hotel Shanklin, Isle Of Wight

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