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“Another good visit” 4 of 5 bubbles
Review of Luccombe Manor Country House Hotel

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Luccombe Manor Country House Hotel
Ranked #8 of 54 Hotels in Shanklin
Certificate of Excellence
Herts
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Another good visit”
4 of 5 bubbles Reviewed 27 September 2013

This was our second stay here and we would certainly return again. Rooms, food and staff all excellent and the the location is superb although the car park could do with proper marking to maximise its potential.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank denmarcjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_Starkey, Public Relations Manager at Luccombe Manor Country House Hotel, responded to this review, 30 September 2013
Thank you for choosing to stay at Luccombe Manor for a second time and that you found the rooms, food and staff to be excellent. In terms of the car park we shall shortly be undertaking some work to extend the area so we can accommodate more vehicles. We very much look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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559 reviews from our community

Traveller rating
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    68
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    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
essex
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

The staff were amazing, friendly and helpful. Met by Julie on arrival, a warm welcome and although we were early for our check in she organised a pot of coffee and a comfortable wait in the lounge.

Charlotte and Richard were great, really looking after us during service at Breakfast and Dinner, made us feel special and always had a smile, we saw them, morning, noon and night, they were obviously working very hard and long hours but this didn't stop them being amazing.

Barry always came and had a word checking that all was well and Jackie on reception was always a pleasure, booking our table for dinner and helping with any of our needs.

I don't know the chef's name but I take my hat off to him, the food far exceeded our expectations, great portions, great choice, always hot and well presented. 10/10

Thank you to all off you, we had a wonderful 4 night stay :)

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_Starkey, Public Relations Manager at Luccombe Manor Country House Hotel, responded to this review, 14 October 2013
Thank you for taking the time to let us know how much you enjoyed your recent stay at Luccombe Manor. We are so pleased you found the staff to be so helpful, welcoming and hard working. Thank you for comments regarding the food we are delighted to hear you found the quality and portions exceeded your expectations. We hope to see you again sometime.
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Worthing, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

We love this hotel and have been many times. The view alone would be worth the trip but the friendly, helpful and courteous staff, the great breakfasts - very good food overall, comfortable rooms etc all add to its charms. The location is excellent with buses at end of road for non-drivers - IOW is lovely and a journey with views from the top of the bus - fab. Free use of pool etc at Luccombe Hall - five minutes walk - in fact next door. Wonderful cliff top walks. Absolutely love it - just hope it doesn't change!

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maire V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_Starkey, Public Relations Manager at Luccombe Manor Country House Hotel, responded to this review, 14 October 2013
Thank you so much for your wonderful feedback. We are so glad that you continue to come and stay with us at Luccombe Manor and find everything so much to your liking. The Isle of Wight is a fabulous place to visit and we are so lucky that Luccombe Manor probably has the best location/views in the area. We look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sevenoaks kent
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

We just stayed at Luccombe hall Country House hotel in shanklin from when we walked in to check in to paying the bill the staff was helpful polite at all times its agreat hotel for every one from Buisiness people to couples of all ages to young familys this hotel covers the lot there is a indoor pool sauna steam room changing room down stairs out door pool with great views over the sea steps down to the beach with great places of walks in shanklin there is wifi in the rooms nice clean bathroom great play areas for the kids in and out doors sun chairs in the garden for you to relax in if you need a drink see Dave the bar person at meal times any thing you need see josh or daniala they will be very happy to help you with any thing you need with your stay this hotel has a three star rateing i think it should be highter when i was looking at hotels to stay at there was hotels that had four or five star with not so much to offer as this hotel so go on for arelaxing break stay at Luccombe Country House Hotel tell them glenn sent you from sevenoaks in kent

Room Tip: relaxing break to sort all tastes and ages
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 108glenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carshalton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

We have just returned from a short stay and must firstly say we are so glad we took no notice of some of the previous review. We found the hotel with its friendly staff and excellent chef a great place to stay. We were totally relaxed and found the hotel clean. People have commented that the hotel is outdated, so we would say, 'go stay in a modern hotel'! The hotel has so much charm. We will certainly be returning to Luccombe Manor. Thank you.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 990CathyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol_Starkey, Public Relations Manager at Luccombe Manor Country House Hotel, responded to this review, 14 October 2013
Thank you so much for your feedback. We are so glad you enjoyed your recent stay and found the hotel to be charming. We absolutely love the character of the hotel which today is real rare find. We are glad you found the staff friendly, hotel clean and chef excellent. We very much look forward to welcoming you to Luccombe Manor again sometime in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 September 2013

Great location, good facilities, staff friendly and helpful. Manager obnoxious which spoilt our stay. Needs to go on a customer service course as he ended up shouting at my wife! I felt so intimidated by the manager I felt like leaving the hotel the next day.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank scotttriston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveW-iow, Owner at Luccombe Manor Country House Hotel, responded to this review, 17 September 2013
Thank you for leaving your brief review and complimenting the facilities, staff and of course our stunning location. I would just like to clarify for any potential and past visitors to Luccombe Manor that the incident to which you refer with the Restaurant/Bar Manager at Luccombe Manor is somewhat one sided. You failed to mention that the Manager challenged your wife verbally as when he returned to the Bar from the Lounge he found your wife behind the bar crouched down and appearing to be helping herself to items from the beer fridge. Your wife was of course embarrassed by this as I am sure you were too and the Bar Manager was not fully satisfied with your wifes response that she was simply looking for a glass of water. At no time did he shout at your wife, he simply questioned why she appeared to be helping herself.

We pride ourselves on offering a personal and high quality level of service to our customers and I apologise if the incident instigated by your wife left you feeling like leaving the following day. I would respectfully suggest that perhaps her actions on this occasion warranted the response received.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stanstead Abbotts, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 September 2013 via mobile

Excellent hotel. We're staying with our baby and they provided a cot that was made up and had included a little cot duvet. Staff very friendly and welcoming to our baby. The sister hotel which is linked by the grounds, has a games room, squash court, sauna, indoor pool, a kid's outdoor play area and a lovely little play room inside for toddlers equipped with small tables and chairs, play mats, toys, play kitchen etc.

It's close to the beach and easy walking distance from the town. Our room was large and the tv has free view.

All in all an excellent stay. Would return and recommend.

Stayed September 2013, travelled with family
Helpful?
Thank jenniej1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven W, Owner at Luccombe Manor Country House Hotel, responded to this review, 19 December 2013
Thank you so much for choosing to stay at Luccombe Manor and for taking the time to leave such lovely feedback. I'm delighted to hear that you found your stay to be excellent and that you will visit again and recommend us. We very much look forward to welcoming you back agin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luccombe Manor Country House Hotel

Property: Luccombe Manor Country House Hotel
Address: 11 Popham Road, Shanklin PO37 6RG, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Shanklin
#16 Family Hotel in Shanklin
#18 Romantic Hotel in Shanklin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Luccombe Manor Country House Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
Luccombe Manor Country House Hotel in Shanklin is set in a beautiful cliff top location overlooking Shanklin Beach and Sandown Bay. Just 2 minutes walk from the popular old village, and with direct access to the beach from our gardens the Hotel has the perfect location to explore the area. Luccombe Manor is a family friendly and dog friendly hotel with a wide range of facilities including wi fi, heated outdoor pool (May-September), hot tub, games room and tea gardens. The hotel also shares facilities with its adjacent sister hotel Luccombe Hall including squash court, indoor and outdoor pools and much more. ... more   less 
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Also Known As:
Luccombe Manor Country House Hotel Shanklin, Isle Of Wight

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