On June19 2013 l went on holiday to Shanklin Beach Hotel Isle of Wight. My room 140 was a sea view one at the end of the balcony just a door with a window in it leading on to the balcony Just a piece of grey cloth with a bit of tape tied at the top of the rail about a foot away from the end of the window Only a bolt across the the door, bathroom very small toilet in direct view of the window. Thursday and Friday men working all day in front of my room, drilling , sawing, banging, loud music. Couldn’t watch tv or rest. I went to complain to reception, went for the manager. He came to the reception area. I told him about the work and loud music.
These were his exact words,’ we expect you to go out.’
When I arrived home I complained to the travel company. They got in touch with him this I what he told them. Many times I was offered a change of room but that I declined saying I preferred to stay where I was. A downright lie I’d take a lie detector test anytime only saw him the one time I stated.
The coach driver told me when we arrived back in Leeds that on Friday he couldn’t rest for the loud music. So that’s one of my complaints verified.
Some travel companies and hotel managers have an answer for everything even when they know you are right, you just can’t win. It’s like being a small fish in a sea of sharks, they just eat you up with words.
Spent money on phone calls and letters to the travel company. Offer £30 voucher, final £50 . They also knew some building work being carried out at the hotel. The manager had a bad attitude to me, not a nice person. Worst room I’ve ever had on any holiday worst experience.
- Official Description (provided by the hotel):
- Earlier this year The Shanklin Beach Hotel underwent a massive refurbishment program. With modernised rooms, new electrics, new steakhouse, computerised reservation system, as well new decking on our Sea View balcony rooms. Thank you for all your comments and patience whilst this transition from old to new has been going on. And we look forward to your continued support. We are located within 30 metres from the water and beautiful sandy beach. Close to the gaming arcade, shops and children's theme park. Best wishes, management and staff at The Shanklin Beach Hotel. ... more less
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- Also Known As:
- Shanklin Beach Hotel Isle Of Wight