Well - I am sorry but I totally disagree with everything that has been written about this guest house. I booked on the strength of them and I was wholly disappointed. I can honestly say that this guest house was nothing like the reviews and one can only wonder about the validity of them.
So - first things first. The cleaner is nothing short of a treasure. The hotel was spotless and you can't fault them for that.
Moving on from there - I found Mrs Routledge pleasant and polite but Mr Routledge was borderline aggresive. I recommend that he goes on a customer service course if he is going to be front of house. Being asked to pay up on arrival is very off putting and also being told that "cash is preferred" does not make me feel that I am staying in a reputable guest house.
Breakfast - Having to submit your breakfast choices the night before is not what you expect in 2012. I am amazed that there are guest houses who still do this. The breakfast it self was ok - although clearly the produce used was supermarket bought. The orange juice was was from a carton. I did not find the choice of what to eat as amazing as some people have written about. It was all very average.
Bedroom - did what it said on the tin. I have mentioned the very high standard of cleaning and this was due to the cleaner.
Bathroom - shower cubicle was so small that it was becoming a chore to get ready to go out. No shelf in the cubicle - so products had to be balanced on the edge of the shower tray. Towels according to the "rule book" were to be changed on day 3 - this did not happen and as there were no drying facilties in the room - then more often than not the towel was still damp the following morning.
I was very disappointed with both this guest house and it's owners and I will not recommend it or indeed book to stay there again.
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- Also Known As:
- St. Leonards Shanklin, Isle Of Wight