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“Decent place to stay”

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Luccombe Hall Hotel
Ranked #7 of 52 Hotels in Shanklin
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Decent place to stay”
Reviewed 26 June 2013

Its a nice clean place, with some nice features like indoor/outdoor swimming pool, 5 mins walk to the beach, excellent breakfast, and nice warm/friendly staff .... but some areas left wanting more ..... lounge chairs and many seating across the hotel could do with some cobweb cleaning.... pool didn't seem looked after,...... room was comfortable and cleaning standards were acceptable ...... for reasons unknown in our 4 days stay there was no wifi except on the last day ....and squash room could do with a bit of TLC.
Overall a relaxing and quiet place but the cleaning standards were a let down........

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank ArpiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (324)
Date | Rating
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English first
SWANSEA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2013

Just returned from a four day break at this lovely resort ,my wife and I were over for the music festival but wanted a nice location to stay at by the sea .I read several recent reviews of this hotel which were mostly negative but as usual decided to make my own mind up and go with an open mind as some people are never happy unless they find something to moan about .The hotel is set in a lovely quiet village where most of the properties are thatched .There are four pubs all quite close to each other and all serve food at a reasonable rate .After 9 a few have live music which is a nice end to the day .The hotel itself is very clean and spacious ,my room was 25 which had a sea view and overlooked the well kept gardens .Breakfast was first class full English which would set you up for the day .The Hotel also offers a spa treatment which my wife had and is now a fan of Raki Treatment .The staff were very friendly and helpful and all in all I would recommend a stay here ,10 out of 10

Room Tip: Make sure you have a sea view ,lovely waking up to the sight of the sea .
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  • Stayed June 2013, travelled as a couple
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Helpful?
Thank ALLAN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedfordshire
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 June 2013

The hotel is in a superb location if you are fortunate enough to have one of the executive rooms the view over the channel is fantastic. Cleaning of the bathroom before our arrival left something to be found wanting with long black hairs on the tiled floor. breakfasts were very good. However the dinner chef did not produce one good dinner in our 4 night stay, when were Olives a vegetable? we had intended to stay 5 nights but had had enough after 4 attempts at a decent dinner. To be fair the hotel did refund the cost of the night we did not stay. It is a shame the the hotel is being let down it could be great with its super location.

Room Tip: Any executive room with a balcony
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  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank DelboyBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 5 Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 June 2013

We travelled to the Island with our 5 year old daughter and stayed at this hotel for 7 nights over the half term holiday. In contrast to several of the other recent reviewers we were very happy with our stay and we would return again and in fact we are returning for another 10 day break in August.
May Bank holiday was a very busy weekend and it was clear that there were delays with some guest's orders emerging from the kitchen. However, we were not under any time pressure as we were relaxed in holiday mode. As the week progressed and the kitchen manager returned (we suspected after her bank holiday break) the service improved greatly. This is a 3 star hotel and so its unfair to expect the standards one might of a 5 star hotel. It had all the facilities we needed for our family stay and with a games room, indoor pool, outdoor pool, sauna, hot tub, trampoline, swings, slides, and crazy golf our 5 year old loved it! She is very excited about our return trip.
The hotel were very efficient at taking our return booking and in fact found us the cheapest deal which was using Travelzoo.
The location is excellent for easy walking to Rhylstone gardens (fantastic tea rooms, crazy golf and bandstand), into Shanklin Old Village, Shanklin Chine and for a stroll down to the excellent and sandy swimming beach. The seafront is lively during the day, with nightclubs and bars for those with energy to carry on into the night. In the other direction is Luccumbe Undercliffe and a lovely walk along to Bonchurch Village.
The bus service on the Island is good (in season at least) and nowhere is very far away. A car gives greater flexibility for trips of course. We would recommend a trip to Godshill Model Village for all age groups as a mini-taster of what the Island has to offer and some wonderful specimen Bonsai trees!, Ventnor Botanic Gardens, Adgestone Vinyard, Rosemary Vinyard, Flamingo Park, Osbourne House, Carisbrooke Castle, Needles Battery, Tennyson Down, Brighstone Down, Mottistone Manor, and for kids of course Robin Hill and Blackgang Chine. Whatever the weather, there is always something to entertain on the Island and the scenery is stunning particularly in West Wight, St Catherines and around Culver Cliff. Cowes has good outdoor/trendy/yachty clothes shops. Ferry is efficient but pricey. Luccombe Hall Hotel sort all this our for you and the ferry was included in our package at an excellent price - fantastic value :-)

Room Tip: We were happy with our room number 17 - great views towards Culver Cliff and quiet during our stay
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  • Stayed May 2013, travelled with family
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Helpful?
Thank WIdget21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 8 June 2013

We planned to have a nice 2 nights away to celebrate our wedding anniversary however we checked out after the first night. We stayed one night in room 10, dust and cobwebs galore, a mattress which you could feel the spirals and we ended up using the spare duvet as an extra layer. Shower had no pressure and water didn't reach an acceptable temperature. Curtains & blind so thin that they don't keep the light out so you end up waking up at 4am. We can cope with the very dated décor as long as the room is clean and bed is comfortable.

After a lengthy debate with Steve the director at 7am the next morning we ended up getting a full refund for the second night as the first night experience the upgrade to the sea view room for and extra £20 over and above the £150 we paid for the second night wasn't given us confidence that it would be any better as we lost all faith in the hotel and management and we both were ready to go home instead of staying a minute longer in this hotel.

Staff behind reception in-experienced and careless unfortunate as well (however you don't know how many complaining guest they have to cope with everyday).

Room Tip: not room 10!
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Ton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, England, United Kingdom
1 review
Reviewed 30 May 2013

I stayed this hotel with my friend in may 2013,we really would't go back .This hotel near the beach and with a beautiful garden.Also,they afford delicious breakfast.It was clear that the whole service was lacking management with dishes coming out randomly, drinks orders being taken long after the food order and on most occasions, service was just very slow. I think that this is such a shame as the hotel has such potential; the view is fantastic, the gardens equally so, it has a good mix of facilities (indoor and outdoor pools, squash court, pool table, childrens play area)and there is a great walk down the cliff to a brilliant little pub on the beach, the Fisherman's Cottage. Unfortunately, it needs some real money spending on it and some good staff, where the latter can, and have made the difference before.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hook
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 May 2013

This hotel is really representative of the decline in the tourist industry on the Isle of Wight and has gone down hill since we stayed here two years ago. I wouldn't return out of choice.
It bravely claims to have a Tripadvisor four dot review in the lobby but I fail to see how this so; with Tripadvisor, you are supposed to be able to compare hotels on a worldwide scale and quite frankly, compared so somewhere such as Caesar's in Las Vegas, one dot is generous.
Let me start with first impressions. The decor on the ground floor in the main areas such as the restaurant is tidy if rather dated and unfortunately, the dated theme runs throughout the hotel. Granted there have been efforts to decorate in some areas with the games room an improvement on before. The room we stayed in similarly may have had a coat of paint in the recent past but the the furniture looks like it had been there since it started being a hotel several decades ago and it was clear from broken windows and rotten frames and weatherboard that the problems are not just skin deep. The room had been poorly cleaned with dust on many surfaces, the hover may have touched the floor at some point and the bedding did not fit the beds properly.
The other thing about our room was that it was situated above the kitchen with loud noises, including loud music at clearing up time, transmitting through the floor. I also believe the extractor outlet must have been close because there was a constant smell of food.
The element that would have previously increased my score was the service and food in the restaurant - not so this time. In fact it was quite shocking at times. Some of the staff didn't look like they wanted to be there. The Sunday roast was very salty and the creme brûlée that I had for dessert was in-edible; it was not set and did not have a brûlée top, more like melted vanilla ice cream. It was clear that the whole service was lacking management with dishes coming out randomly, drinks orders being taken long after the food order and on most occasions, service was just very slow.
I think that this is such a shame as the hotel has such potential; the view is fantastic, the gardens equally so, it has a good mix of facilities (indoor and outdoor pools, squash court, pool table, childrens play area)and there is a great walk down the cliff to a brilliant little pub on the beach, the Fisherman's Cottage. Unfortunately, it needs some real money spending on it and some good staff, where the latter can, and have made the difference before.

Room Tip: Choose one in the newer part of the hotel with a sea view.
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  • Stayed May 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Antevorte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luccombe Hall Hotel

Property: Luccombe Hall Hotel
Address: 8 Luccombe Road, Shanklin PO37 6RL, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#3 Luxury Hotel in Shanklin
#4 On the Beach Hotel in Shanklin
#13 Romantic Hotel in Shanklin
#15 Family Hotel in Shanklin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luccombe Hall Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Located on the outskirts of the quaint Shanklin Old Village and within 4 acres of stunning landscaped cliff-top gardens, Luccombe Hall Country House Hotel offers the best position, best views and best range of facilities of any hotel on the Isle of Wight. With direct access to the sandy beach below, its great for a summer escape, or snuggle up in winter in the Bishops Snug with its roaring log fire.With a great range of indoor and outdoor leisure facilities you can be as active or relaxed as you please. Facilities include indoor and hot tub, sauna, outdoor pool, games room with table tennis, pool tables, squash court, childrens play area, family board games, outdoor play area with trampoline, slides, swings, mini putting and giant chess and draughts.Bedrooms options include Standard Rooms, Sea-Facing Rooms, Superior Sea-Facing Rooms and Executive Rooms with Private Balcony.Delicious meals are served in the Grand View Restaurant including a mouthwatering 3 course dinner and freshly prepared full english breakfast. Snacks are available from the Grand View Tea Garden overlooking the sea (during winter snacks available from the hotel bar and lounges) ... more   less 
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Also Known As:
Luccombe Hall Shanklin
Hotel Luccombe Hall
Hall Hotel Luccombe
Luccombe Hall Hotel Shanklin, Isle Of Wight

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