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“It's okay”

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Bourne Hall Country Hotel
Ranked #23 of 52 Hotels in Shanklin
London, United Kingdom
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“It's okay”
Reviewed 21 October 2013 via mobile

I was not overly impressed with the hotel think it was bit over priced. The swimming pool area was nice and the staff helpful. The hotel needs a bit of maintenance on it around the out outside. The inside is nice and has a bit of history think it would appeal to the older generation.

Stayed October 2013, travelled as a couple
Helpful?
Thank Keithley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, General Manager at Bourne Hall Country Hotel, responded to this review, 12 December 2013
Dear Guest,

I am slightly saddened to hear that you ' were not overly impressed with the hotel'. A few more details with why you were ' not overly impressed' would have been greatly appreciated as we work hard to try and improve the services we offer to make them as excellent as possible, therefore, comments always assist us in doing this.It is a shame you did not mention, during your one night stay with us, any problems you had and our friendly team would have tried to rectify anything for you.

I am very glad, however, that you found our staff to be friendly and helpful as this is something that is very important to us.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • Any
English first
Gosport, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2013

I love the IOW and decided to stay at the Bourne Hall for 2 nights with my Wife for our 2nd Wedding Anniversary.
I found all the staff to be extremely pleasant and helpful, the food at breakfast and in the evening to be varied and good to eat, the sitting room in the evening to be full of atmosphere and a great space to unwind...especially enjoyed reading some of the magazines provided, we both loved our on-site Reiki session and above all our room was impressively large and clean with a comfortable bed, big bathroom and a truly wonderful view.
We both felt greatly relaxed after our visit and will definitely hope to come back and stay again.

Glen & Susan Perry, Gosport

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lifelongblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, General Manager at Bourne Hall Country Hotel, responded to this review, 12 December 2013
Dear Mr and Mrs Perry,

Thank you for your lovely comment!

I know you have revisited the hotel already since leaving this comment, however, I would like to express to you how valued our repeat guests are.

I am glad you enjoyed your Reiki treatments- we are lucky to have a very experienced group of therapists who provide lovely and relaxing therapies.

Our staff pride themselves on providing warm and friendly service to make our guests feel both welcome and to make each individual stay special.

I am very happy to also hear that you enjoyed the food. Our chef specializes in providing various types of food for all different requests and requirements.

Thank you again for your lovely comments and I hope to see you again soon.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
King's Lynn, United Kingdom
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 September 2013

The staff are so friendly and helpful. Situated at the top of the hill above Shanklin there are wonderful views of the bay. The food was amazing and so varied. I would recommend this hotel to anyone who wants to stay in a small and friendly hotel with good food.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WNTMKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, General Manager at Bourne Hall Country Hotel, responded to this review, 12 December 2013
Dear Guest,

Thank you for your lovely review.

We pride ourselves here at Bourne Hall with providing the best service we can and I am extremely happy to hear that you find our staff friendly and helpful- something we think to be very important!

I am glad you enjoyed the food during your stay as we do try and cater for various different tastes.

Thank you again for your lovely comments.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level 6 Contributor
272 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 17 September 2013

This was our third visit and each time we had a wonderful timje. the staff are excellent and the facilities great. the views are amazing and to sit on the terrace and look across the bay is a great ending to a busy day exploring the island
Breakfast is cooked to order so nice and fresh and appetising and dinner in the evening means you are more than satisfied because it is so good.
Warning, it is so good you can put on weight

Room Tip: Ask for a sea view or for pure luxury the Lady Osborne Suite. Very unusual
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynden33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, General Manager at Bourne Hall Country Hotel, responded to this review, 12 December 2013
Dear Guest,

Thank you for your lovely review.

Myself and the staff highly value our repeat guests and it is lovely for me to hear that you enjoyed yet another stay with us.

I hope to see you again soon for another visit.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 September 2013 via mobile

A lovely looking building from the outside, lots of history, and inside is very nicely appointed, staff very helpful and friendly. The room was amazing, we stayed in the Lady Osborne suite, and it was certainly worth the little extra money. Clean and nicely decorated. The pools are clean, the gardens are beautiful, with a gorgeous view across the sea. I would certainly stay here again. Thanks guys.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ads1267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, Manager at Bourne Hall Country Hotel, responded to this review, 10 September 2013
Dear Guests

Thank you for your lovely response.

We are glad you enjoyed your stay with us and hope to see you again soon at the hotel.

Kind Regards
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Runton, United Kingdom
Level 5 Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 August 2013

We stayed here for the nights of 21st and 22nd August, in a really large room with a four-poster bed. Wonderfully light room, with windows on two sides, and we slept very well. Yes, the hotel is slightly dated, but the staff were incredibly friendly and helpful - emailed me after I'd booked to warn us about possible travel delays going into Portsmouth. Breakfast was great - one of the really positive things about the hotel is that there was a very wide age-range staying, from families with very small children to people even older than us......and the dining room had a very good atmosphere because of this. The hotel guide states that children are expected to be well-behaved and if not, will be asked to leave - and we saw delightful families. The outside pool was a bit too cold for me!

Room Tip: Book one of the four-poster beds.......
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 27Tibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, Manager at Bourne Hall Country Hotel, responded to this review, 10 September 2013
Dear Guests

Thank you for your response, we are so glad you enjoyed your stay with us.

We would like to thank you for your comments and hope to see you again soon.

Kind Regards
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 August 2013

The hotel is in a brilliant location, only a 2 mins drive to Shanklin village which is lovely. The views from the hotel to Shanklin beach were great too!
The hotel staff were really friendly and helpful. They gave us some great tips on what to see and do! The room was small unfortunately and the beds quite uncomfortable. The restaurant wasn't open for meals, aside from breakfast which was average. The breakfast staff weren't friendly at all but were relatively young. The pool doesn't look as advertised either and wasn't particularly inviting. However saying that, it's a decent enough place to stay for a short trip just don't expect too much. The building itself is really pretty too.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rae_lovestravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bournehallhoteliow, Manager at Bourne Hall Country Hotel, responded to this review, 10 September 2013
Dear Guests

Thank you for your response.

I would like to apologise for the comments towards the restaurant, that is not something that is usually said about our staff, they have been here for a number of years and a great asset to the company, also in regards to the restaurant not being open through out your stay, we do try our very best to inform any guest booked at the hotel though our website and also in their confirmation emails that it is only open on selected days.

We take any comments very positively and would like to thank you for bringing them to attention

We hope to see you again in the future.

Kind Regards
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bourne Hall Country Hotel

Property: Bourne Hall Country Hotel
Address: 11 Luccombe Road, Shanklin PO37 6RR, England
Region: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 52 Hotels in Shanklin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bourne Hall Country Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Bourne Hall, an elegant Country House, Hotel and restaurant, set in mature grounds in Shanklin, Isle of Wight. Originally built in the late 1860’s, said to be for one of Queen Victoria’s ladies in waiting, the "house" still retains its sense of history whilst providing comfortable accommodation enhanced by its original Victorian features. Uniquely located on an elevated position at the foot of Luccombe Downs, benefits both countryside and coastal Vistas. The Hotel enjoys exquisite views, by day and night, across Sandown and Shanklin Bay, and onwards to Culver Downs. Situated minutes walk south of Shanklin "old village," this 30 bedroom, 3 star hotel offers a range of classic and premier rooms, family rooms and suites, comprehensive leisure & health facilities, and a stylish restaurant. Bourne Hall provides the ideal setting for weekend special breaks or longer stays, private functions, weddings and business meetings/conferences. We take pride in our friendliness and attention to detail and always endeavour to make your experience comfortable and most enjoyable. We look forward to welcoming you to the hotel in the near future. ... more   less 
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Also Known As:
Bourne Hall Country Hotel And Restaurant
Bourne Hall Country Shanklin
Bourne Hall Country Hotel Shanklin, Isle Of Wight

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